Mercedes-Benz Certified Program

 
A Certified Pre-Owned Mercedes-Benz is chosen from the best. Only the finest can earn the seal that reflects one of the most demanding certifications in the industry. It must meet strict eligibility requirements for mileage, age, and condition. It has to have a clean, documented history. Each vehicle is extensively inspected, scrutinized and tested at 155 checkpoints, or more by Mercedes-Benz factory trained technicians.





Benefits & Warranty When you buy a Mercedes-Benz Certified Pre-Owned vehicle, you receive much more than a fine automobile. You also reap the benefits of nationwide customer service and technical support that every Mercedes-Benz owner enjoys.

Certified Pre-Owned Exchange Privilege Every Mercedes-Benz Certified Pre-Owned vehicle is sold with a seven day/500 mile Exchange Privilege*. If you are not satisfied, return within seven days/500 miles (whichever comes first), and the authorized Mercedes-Benz Dealer will exchange it with another Certified Pre-Owned vehicle of equal or greater value (if the buyer wishes to pay the difference).

 
Mercedes-Benz Dealer Support Your Mercedes-Benz Certified Pre-Owned vehicle is supported by more than 300 authorized Mercedes-Benz Dealers nationwide, all of whom honor the standard Mercedes-Benz Certified Pre-Owned Limited Warranty and Extended Limited Warranty.

Trip Interruption Part of Mercedes-Benz Roadside Assistance, the Trip Interruption program reimburses* you for expenses up to $300 per day for up to three days in the event of a warranty-covered breakdown occurring more than 100 miles from home and causing an unexpected stay overnight.

1-800-FOR-MERCEDES You are only a phone call away from 24-hour Roadside Assistance, Sign and Drive service (a free jump-start, flat-tire change with your existing spare, or some fuel for an empty tank), Trip Interruption and trip routing, product and technical information, or anything else related to your Mercedes-Benz. Call 1-800-For-Mercedes (1-800-367-6372).

 
To qualify for Pre-Owned Certification, a Mercedes-Benz vehicle must meet stringent criteria and pass a rigorous inspection.

General
To begin the inspection, a mileage/history verification is performed and owner's manuals and spare keys are assembled.

11-Point General Inspection
  1. Identifiable Structural Damage 
  2. Mileage and History verification 
  3. Vehicle Maintenance Schedule Verification 
  4. Verify all recall and campaigns have been performed Current 
  5. Maintenance and Warranty Booklet 
  6. Current Owners manual
  1. All spare keys including wheel locks if installed OEM 
  2. Factory Window verification 
  3. Roadside Assistance 
  4. Program labels MBCPO inspection label affixed to B-Pillar 
  5. Perform testing for Diagnostic codes 
 

Engine Compartment and Pre-Road Test Checks 
Mercedes-Benz engines undergo all oil and fluid inspections to ensure unmatched performance. Engine, transmission, and rear-axle oil, brake, clutch, and level-control fluid, among others are carefully examined.

13-Point Engine Compartment & Pre-Road Test Checks 
  1. Engine oil quality and level checks 
  2. Transmission oil check
  3. Rear Axle Oil check 
  4. Transfer Case Oil Check 
  5. Front Axle Oil check 
  6. Antifreeze protection check
  7. Power Steering Fluid check
  1. Brake Fluid & Clutch Fluid check 
  2. Windshield Washer Fluid check
  3. Level Control Oil, ADS
  4. Battery Condition and check
  5. Verify functionality of any moving linkages
  6. AdBlue level check
 

Engine Component & System Condition check 
We perform a thorough condition check verification of your engine from filters and plugs to engine mounts and V-belts.

16-Point Engine Component Inspection 
  1. Emission control System checks 
  2. Fuel Filter check
  3. Spark Plug check 
  4. Dynamic compression test (over 60,000 miles) 
  5. Fuel Injection System
  6. Ignition System check
  7. Pre-Glow system check
  8. Vacuum pump check
  1. Boost Pressure Check
  2. Air cleaner / Filter check per maintenance schedule
  3. V-Belt and Poly V-Belt check
  4. Engine Mount check
  5. Heating and Ventilation Dust filter per maintenance schedule
  6. Active Charcoal Filter / Pre-Filter per maintenance schedule
  7. Recirculation Air Filter per maintenance schedule
  8. A/C Refrigerant Charge per maintenance schedule
 

Electrical Systems and Function Test 
Everything on the vehicle that takes a charge, from the headlamps, fuses, and radio to the heated seats, front seat-belt presenters, and rear-window sunshade, gets checked and approved.

32-Point Electrical System Inspection 
  1. Fuses condition and proper rating 
  2. MIL check 
  3. Instrument Cluster check 
  4. Exterior rear view mirror check 
  5. Exterior mirror fold-back operation 
  6. Interior rear view mirror check 
  7. Automatic dimming rear view mirror 
  8. Radio and speaker function check 
  9. Tire Pressure Monitoring System check CD
  10. Changer and DVD rear entertainment system check (if applicable) 
  11. Cell phone and BlueTooth check (if applicable) 
  12. Cigarette Lighters 
  13. Voice Control Systems (if applicable) 
  14. mBrace functionality and software check 
  15. Switches check 
  16. Steering Column adjustment and memory 
  1. Seat Adjustment and memory check 
  2. Heated / Ventilated Seats 
  3. Front Seat Belt Extenders (coupe and Cabriolet) 
  4. Front seat backrest latch/ Release (Coupe and Cabriolet) 
  5. Front seat backrest latch/ Release Chime / Warning Lamp (Coupe and Cabriolet) 
  6. Rear Window Defroster check 
  7. Rear Head Restraint Retraction 
  8. Rear Window Sunshade 
  9. Horn 
  10. Headlamp Low / High Beam & All exterior lights 
  11. Rear Seat Back rest latch / Warning Lamp 
  12. Panorama Roof Function and Rollo Shades I
  13. nterior and Entry Lighting 
  14. Windshield Wiper / Washer systems 
  15. Air-Scarf Functionality 
  16. Rain-Sensor Functionality
 
Undercarriage / Drive Train 
We get right underneath the vehicle to scrutinize the steering, suspensions, brakes, wheels, tires, and driveshaft.

17-Point Undercarriage & Drivetrain Inspection 
  1. Drive Shaft Flex discs, couplings and Center Support Bridge 
  2. Exhaust System /Connections / Supports 
  3. Parking Brake and Cables 
  4. Brake Lines 
  5. Tire Wear including spare 
  6. Wheel inspection 
  7. Wheel bolt torque 
  8. Wheel alignment check and adjust if necessary 
  9. Brake Rotors and Pads check 
  1. Shock Absorbers / Damper struts 
  2. Suspension Inspection 
  3. Self-Leveling Suspension inspection 
  4. Front / Rear Axel Rubber Mounts / Bushings 
  5. Check Steering Play 
  6. Tighten Steering Gear Bolts for 463 vehicle 
  7. Front Axle Ball joints 
  8. Steering Shock for 463 vehicle


Chassis / Body 
From body structure to glass, lamp frames, lenses, seat belts, and vanity mirrors, nothing is left out.

26-Point Chassis & Body Inspection 
  1. Body Structure Inspection 
  2. Glass, Lamp Frames and Lenses 
  3. Central Locking System Function 
  4. Mechanical Locking at all points 
  5. Alarm System Function 
  6. Power Window Operations from all points 
  7. One touch and convenience Closing 
  8. Interior Trim, Inspect Dash, Door Panels, Seat Covers, etc 
  9. First Aid Kit - Inspect and Replace if inner seal is broken, check expiration date 
  10. Multi-Contour seats 
  11. Seat Belt Operation and Condition 
  12. Front Seat Belt Height adjustment 
  13. Front Seat Center Armrest and hinges 
  1. Front Sun Visors / Vanity Mirrors, Rear Vanity Mirrors (if equipped) 
  2. Roll Bar / Pop Up Headrest 
  3. Parktronic (if available) 
  4. Soft top and Seats, condition and operation 
  5. Aircap - Check operation and proper movement according to vehicle specs 
  6. Door / Trunk Lid Closing Assist 
  7. Trunk Release 
  8. ailgate ClosingAssist 
  9. Rear Facing Third Seat (Station Wagon) 
  10. Door / Trunk / Tailgate Seals, Inspect Drains 
  11. Sliding Roof function Drains and Headliner 
  12. Inspect Glass Roof for Scratches / Corrective action 
  13. Instruments

Road Test 
The road test is conducted firsthand from the driver's seat: instruments, vibration and noise, shift lock operations, and more are all checked.

14-Point Road Test 
  1. Inspection Instruments 
  2. Speedometer / Odometer / Tripmeter 
  3. Steering / Vehicle handling / Centered Steering Wheel 
  4. Braking System Performance / Parking Brake Operation 
  5. Automatic Climate Control Function, Regulation, Display, Odors 
  6. Cruise Control Function 
  7. Verify Navigation Function 
  1. Verify Distronic Function
  2. Engine Performance 
  3. Excessive Exhaust Smoke (Diesel) 
  4. Vibration and Noise (Drivetrain / Wheels) 
  5. Transmission Shifting (upshift / downshift, Kickdown) 
  6. Shift-Lock Operation 
  7. Wind Noise

Post-Road Test 
After our test drive, we check for leaks, verify the proper fluid levels, and complete the inspection of the climate control begun during road testing.

3-Point Post-Road  
  1. Test Fluid Leaks - Visible Inspection 
  2. Automatic Climate Control 
  3. All Fluid Levels (under hood)


Appearance 
A Certified Pre-Owned vehicle is a clean-skinned beauty, as free as dings, dents, rips, scratches, and scuffs as we can make it, with high quality fit and finish, inside and out.

32-Point Appearance Inspection 
  1. Engine wash 
  2. Trunk Mats 
  3. Paint 
  4. Spare Tire, Tools & Jack, Check Tirefit sealant expiration date 
  5. Moisture and Odor 
  6. Vacuum and Shampoo Floor Mats 
  7. Carpet 
  8. Upholstery 
  9. Headliner, Door Panels 
  10. Buttons Knobs and Vents, Instrument Panel 
  11. Glass and Mirrors 
  12. Wood and / or Chrome Trim 
  13. Vacuum and Shampoo 
  14. Screws 
  15. Ashtrays 
  16. De-grease Door Jambs, Hinges, Kickpanels and Visors 
  1. Moisture and Odor 
  2. Dings, Dents and Scratches 
  3. Examine Paint 
  4. Examine and Clean Chrome 
  5. Glass and Mirror Housing 
  6. Grill 
  7. Lamp Lenses 
  8. Badges 
  9. Trim and Moldings 
  10. Wipers 
  11. Bumpers 
  12. Door Edges, Frames 
  13. Wash and Wax 
  14. Scuffs and Scratches 
  15. Cuts and Gouges 
  16. Wash and Polish
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