Customer Testimonials
Knowledgeable, professional and courteous staff. Samantha was a wealth of detail and calm. Plus, the availability of a private and quiet waiting area was appreciated.
Excellent communication and fast service. What more could anyone ask for. The waiting room was also very nice and stocked w coffee and snacks
Excellent service! Customer comes first. Very accommodating. Best dealership worked with in my 55 years driving. The people make it happen. Service, starting with the manager down to those jockeying cars are committed, courteous, and make the customer feel important.
Dawn at service was so nice and helpful. The experience was so easy and stress less
Great service department! Sales/Finance not so much. If was consistent between the two be 5 stars. Otherwise no issues.
Dawn Knapp in service Is truly the BEST! The service she provides is top notch. The best experience you will ever get .
It’s always a pleasure to have my Sprinter van serviced at MB of Manchester. Every element of the experience was professional and customer focused. I felt that the price was more than reasonable and the work completed was stellar.
Great place to service your vehicle, friendly and efficient! Scheduling, Drop Off and Pick Up were a breeze!
First try at using this dealership. It was over an hour from home. So pleased that all the defects were dealt with in the same day following the inspection. Thank you.
Very fast and efficient work and very nice Staff that helped us with iur State inspection today.
We were looking for a specific G63 and had our name with three Mercedes dealerships. Patrick was the only salesman that actually listened to what we wanted and found exactly that. He was very professional and accommodating. He helped make the purchase run smooth. I highly recommend this dealership and above all, Patrick as a salesman.
The dealership was extremely professional and easy to work with. We had specific things we wanted and they made it all happen. Extremely open and honest.
Efficient, on time and thorough. Easy access right off the highway . Courteous helpful staff , no surprises.
Great service and very pleasant customer lounge. Complete knowledge of my vehicle and customer needs.
Staff were very courteous and prompt. Via the express check-in I was quickly able to drop off my car and enjoyed the very nice loaner vehicle!
Fast and courteous service. Price conscious and friendly. Good work, thorough and polite. Very enjoyable.
Great service and worked with me to get me in a vehicle with the payment I wanted. Also, gave me a fair deal on my trade in. Kara and Nick were very professional
Service writer was great, went above and beyond expectation, called me half an hour before my car was going to be ready and had it washed
Very professional and very thorough. Mike Smith in service is outstanding. The delivery of the vehicle was particularly outstanding… Thank you
Just had an inspection I thought 1 1/2 hours quite long to have to wait
My service writer Samantha was truly wonderful, No not only Was she wonderful to talk to made the whole experience very easy and I truly appreciate it how she explained everything. It was all wonderful experience.
This dealership is always pleasant to visit. Staff is wonderful and helpful. The waiting room is comfortable with plenty of snacks and drinks provided. The entire place is immaculately clean.
Great service from Samantha Tringale, our service was quick and efficient! We loved our experience
Great experience for my service appointment. The car was ready on time and all requested services were performed. Thanks to Dawn for her suggestions.
Quick and professional. And the dealer loaner car is a major factor in the over ease of the experience. The personnel are always polite and helpful.
Michael S. was great! I was seen in a timely manner and my tire change was easy (ran over a nail).
Great communication. Jenny (my service advisor) was very courteous and kept me very well informed during the process.
I want to express my appreciation for the service I received via Samantha Tringale service coordinator at Manchester Benz. I am totally in my comfort zone working with her. Her understanding of my C300 is remarkable. But beyond that I believe in her. I believe in her integrity. I know that whatever she recommends is exactly what my car needs. Thank you Sam, Bob
Work was done in a reasonable amount of time. The service writer Jon explained the work clearly and managed to save me a few bucks over the quoted price.
Professional and helpful services. Quite happy with the purchase I made. No hidden negative issues
An enjoyable and frictionless auto buying experience. Cavan worked hard to find us the vehicle we wanted and kept us informed every step of the way until we took delivery. His introduction to all the new features was very helpful and we drove away feeling very satisfied. Great people to work with.
Good experience. I was a little nervous. There is a lot to learn. We bought our 2011 there and she’s running strong! They have the good stuff in service and communication. Thanks MBM
Very helpful in all ways explained everything I had to kniw about the car and was polite
They are nice, professional and organized. I like that they remind me before my appt and kept me up during the appt by text.
I had service done on my vehicle. The associate that I dealt with in service was very friendly and professional.
Samantha was fantastic in every way, arranging transportation and keeping me informed about the status of the maintenance work! Car was especially clean when picked up!
Always a pleasure going here for service. Neat, clean, courteous, and a superb waiting room (with snacks) to boot.
Was able to get on the schedule the day after i called. Fixed the blower with the day after ordering the part. Good customer service
Every employee was amazing, attentive, professional and friendly. Would rate 11 out of 10 . Absolutely happy .
The process of setting up the appointment was quick and easy. The service rep answered all my questions. The work was done faster than expected. My car was clean upon completion.
Accurate, fast, attentive are a few words to describe the service experience. The SA was able to get my car in quick and back to me
Very professional, organized, communicative and accommodating! 10/10 would recommend! Thanks for everything Mercedes of Manchester!
Top notch Treatment Samantha met me; listened & wrote down my list of why I am there; checked me in & became my go to person. Waiting area comfortable. Check out quick & easy.
Bought my sprinter there and moved out of state, but still have them service it because of the quality of service there.
My first visit was with Jenny Lynn she was right on time, efficient, professional and fair. I was pleased and I will return.
Great, quick service. Made an appointment and they got me in quickly and took care of everything I needed. Thanks!
I am not good in writing but they are so nice people and helpful with a great service.
Good service, friendly staff, clean environment, comfortable setting. Nice to know there are still people you can trust.
Friendly and very accommodating! Clear communication through the process, and understanding of my needs. Would highly recommend.
Kurt with Mercedes of Manchester was excellent. He helped me get into a new sprinter and keep my business rolling! Thank you Kurt!
Knowledgeable, efficient, and so accommodating. Clean and staff is friendly. They really care about you
I was very impressed with the service department for making my sprinter service very easy and efficient.
Had a great experience! The advisor was friendly and resourceful. The lounge area was comfortable.
Cavan was excellent yo work with! We will definitely buy from him again and recommend him.
Service department always does a great job but can be very expensive. Jenny was great.
I have purchased 6 vehicles from this dealership. All of my purchase experiences have been excellent. From sales to service,I am pleased. Especially the salesman.
Thank you to Jon Schiller and Mechanic Bob always quickly fixing my van to get me back to work
Very professional and have always come in just at or (usually) just below the estimated cost of the work to be done. No high pressure but very informative, I actually enjoy getting my car worked on there!
A pleasure to deal with, I’m a repeat customer and I highly recommend Mercedes of Manchester.
Extremely happy with Kara Duffy’ service, helping me during the process of buying my car. Exceptional!
Always professional. The staff is very professional and keep you informed. The facility is clean
Excellent service, friendly people. Work was performed as planned. Very pleased with everything! Will return.
The service at Mercedes-Benz of Manchester was outstanding. Appointment was easy to set and all my questions and requests were addressed.
Needed an inspection, and they fit me right in… before work. I also appreciate the vacuum and car wash services. The waiting area was comfortable and well stocked.
Amazing!!!!very professional with personal service for my year of vehicle knew exactly what to check make sure service was complete and car up to speed
Personable staff, easy and comfortable service experience. Will be back for service again. Thank you for help
First time at the dealership greeted by the service advisor Jon "OUTSTANDING" Service. Thank you
My Service Advisor, Samantha, was very customer centric, prompt and thorough. Quick diagnosis and repair! Thank you!
Jenny Loring was great to work with and helped woth by billing question. Loaner car is always a nice option.
Great dealer. Very nice and easy to work with, cavan and the hole team were on point to find what I needed and in a timely manor.
Mercedes Benz of Manchester is the Bedt Dealership ever.. they are accommodating, but not just about business. Caring thorough friendly and honest. I would suggest anyone looking to buy , lease, trade or look around to stop in and meet their staff. Everyone is knowledgeable and will get an answer for you if they don’t know it! Patient and fair pricing. They as you can probably tell my favorite Dealership. The service department is excellent as well. Drop by and see for yourself:))
The dealer was helpful and courteous. Not all the problems, however, were resolved at this visit.
Excellent service- extremely nice and helpful - will definitely recommend their service to all my friends
Assistant service Manger was real nice . He handled my concern with professionalism. Will return for service again
It was my first time at this dealership and I was happy with the quality of the service and the communication between the service staff and me. Keeping me informed about what my vehicle needed. The customer lounge was comfortable and the beverages and snacks provided were a really nice bonus.
Great customer service from both sales and service department. Dawn, service advisor always goes above and beyond!
Excellent service. Set the proper expectations for when the service would be completed. Very easy to work with.
Jon Schiller in Sprinter Repair is VERY professional and transparent am being asked by survey to use 15 words …..
They did a great job, very speed and professional group of folks at the shop.
Excellent customer care for recent service appointment. From the scheduling right thru the valet service.
They did a great job diagnosing problem in a quick efficient manner. I was very pleased!
The service staff is friendly and always make sure I am comfortable explaining and recommending services to keep my car up to date! Just did a recall and mentioned I could do a state inspection at the same time! Thanks!
Very profession and friendly employees. Also clean dealership. Had car recall done in timely manner.
We had an excellent, easy, car buying experience with Kara! She matched us with the exact car with all the options and features that we wanted! We highly recommend Kara and the dealership!
Excellent service. No hassle on payments and dealer fees. Put new tires and brand new factory floor mats for free. Highly recommend dealership. Leonard bellacicco was a great person and excellent person to deal with I want to personally thank him for new tires and new factory Toyota Camry mats. I will recommend you guys to everyone I know.. thank you very much for a mint car and excellent price deal. Chris
The sales person was very knowledgeable and assist me in finding the vehicle I wanted. I was pleased with the attention I received
Manchester Mercedes-Benz has always been there for us when we need to get our RV serviced or repaired. The are prompt, courteous and professional. I was pleasantly surprised when the final bill was much less than the repair estimate.
Wonderful assistance and very friendly . Help was exactly what we needed and explained very well
I stopped by without an appointment thinking that my tire pressure sensor light just needed to be reset. It turned out that I had a screw in my right front tire. Stephanie King and the service team gave me a loaner car. The tire was replaced and a member of the service team even drove my car to my house and picked up the loaner. World class service that will keep me coming back to Mercedes of Manchester.
Always get superb service from Mike Smith my service advisor. I highly recommend him to anyone
Customer service is always accommodating and professional. The facility is clean and welcoming. Great place
Great attention to detail! Awesome customer service! I won’t go anywhere else for my service work! 😎
Always exceptional customer service and results. The staff exceeds expectations on a regular basis without any motive other than the customer.
I could not recommend MB of Manchester more. Kara was amazing to work with - she made the process easy and fun!
John, my service advisor made sure that all of my concerns were met. All work was excellent, the people were nice and the atmosphere was pleasant.
Always very happy with the device department, service manager John is great and I always feel he is truly trying to help
They took care of all my needs! Loved the loaner suv they gave me! Dawn my advisor is the best customer service rep in my opinion!