Customer Testimonials
I had an excellent buying experience at MB Manchester. Chris, who assisted me with my purchase, was extremely patient and thoroughly explained everything. I would highly recommend the dealership if someone is considering a Mercedes.
Jeff and Philip were very forthright and direct in their negotiations with me. Everyone I dealt with was friendly and worked expeditiously. I will continue to give MB Manchester my business despite living in Portsmouth. As opposed to my local dealer, MB Manchester made me feel like a valued customer!
No problems were encountered. Bought a car, a blue car for my wife, she likes it.
The dealership itself is a beautiful facility, but as in the way of personnel is another story. The personnel were pleasant and welcoming but not always honest . My deal to purchase a vehicle was all settled prior to making the trip to the dealership. Upon my arrival, things had changed with the price . So I had to set them straight on that . They then proceeded to tell me things that were not truthful so I had to correct them on that. Once I cut through all the xx, they proceeded to delay the transaction I believe just because they were ...
They have extensive knowledge of the product. Sales team is friendly, kind, knowledgeable,and professional.
Jeff and the staff were great,knew the direction we wanted and came up aces!
Chris Thibodeau is an amazing person to work with - prompt, nice, respectful and thorough. Would highly recommend
We love our experience with Mercedes-Benz of Manchester. Kara made the process fun and fuzz free and we never felt that we are forced or pressured to close a deal in a hurry. She helped us find a car that ticks most of the features we are looking for. Overall, I enjoyed my experience with Kara and with the MB of Manchester!
I purchased my car I drove 2.5 hrs the process was easy. The salesperson was accommodating. Staff was friendly.
My experience was outstanding from start to finish. The dealership itself is sleek and modern with welcoming atmosphere that made me feel comfortable. The sales team was incredibly knowledgeable and helpful. They listen carefully to my needs and guided me through the options with patience and expertise I never felt rushed, They truly went above and beyond to ensure I was happy with my decision. I was especially impressed with their transparent communication, keeping me updated every step of the way the quality of service was exceptional, and I could tell the customer satisfaction is a top priority for them. ...
Professional, Friendly, Respectful, caring and Fast Service. The best in New England I will be back for sure.
Whole process of buying a car was pleasant, quick, open, and consumer focused. Everyone was professional and straightforward without any pressure or price games.
Excellent! This is my 4 or 5th Mercedes! Have always dealt with Chris Thibodeau. I would recommend him to anyone, he’s very helpful and knowledgeable about the car also, very friendly!!
Chris Thibodeau and Phill Bolova We’re great to deal with… I would highly recommend this dealership and specifically the sales person & sales manager
Chris T is the best sales person I've worked with, i truly appreciate the dedication and professionalism.
Had a great experience at Mercedes of Manchester. Jeff Donovan was a pleasure to work with and I enjoyed his honesty. He saved us all a lot of time from the typical haggling. Our experience was much better than all the other dealers we visited on our journey for a new SUV. Love the new GLE 350!
Great establishment, friendly and helpful. Clean and easy tongetje too as well. Absolutely recommend this dealership
Positive experience. Kara was easy to work with. Paperwork and trade were efficient and thorough.
My husband and I went into the Manchester NH dealership to downsize from our previous Mercedes. We were happy to see our salesman Chris again. Chris was friendly, knowledgeable and super easy going! We drove away in our new Mercedes with smiles on our faces. We will be back! Thanks so much Chris!
Great experience overall. Cavan was great to work with. I will definitely return in the future to do business again
This is the best dealer we met during the time we are looking for the new car, Thanks~
Kara Duffy did a great job. She was very informative and made the entire process easy.
Eager to help. Very helpful and make themselves available. Available on weekends as well which is convenient.
Samantha as always is first rate in communication and customer service! 💯 all the time and amazing!
Great experience, from the minute we walked in the door. The staff were all great to work with and made the purchase easy.
Always a great experience having my car serviced at Mercedes Benz of Manchester. My service advisor, Samantha keeps me updated and makes everything very easy!
Great customer car, and promptness, very well articulated and had attention to detail. Would recommend anyday
The service team is excellent. They answer all questions and always complete the work needed.
Went in for service easy in ,good loaner car , Easy out. Very friendly to work with. Would recommend
Not too impressed with the communications from the service department or my service advisor. This was my first visit to service here. By not impressed I mean the lack of communications. 0. Nada. Zilch, unless you want to consider automated texts a form of communication that lack content. I had to reach out for status. Although my issue was resolved so I cannot blame the technicians for this review, I do blame the service advisor and how long it took
Very helpful and kind and understanding on not knowing which vehicle I wanted to take at the end it all worked out And I ended up doing a lease instead of financing.
Best service of any dealership, and that’s not just Mercedes-Benz! Michael Smith couldn’t have been better to deal with. He was not only professional and efficient, but he was extremely personable and accommodating.
Well they kept me in the loop on what was going on with my vehicle kept me updated. And also let me know what needed to be addressed. And I loved the loner car. 2024 C43. Nice.
Samantha - my Service Advisor was courteous and efficient in answering my Q and getting a loaner. The service techs sent me a video of their inspection of the tires and undercarriage which was helpful.
Car was ready to test drive as soon as I arrived, and the buying process was straight forward and simple.
Had a great experience at this dealership. We live 2 1/2 hours away from a Mercedes dealership so it’s a commitment to service our Sprinter. They understood my situation and did a great job expediting my B Service to get me back on the road to my family before the weekend rush hour began. The staff was incredibly friendly and the waiting room was chalked full of good coffee and snacks- pretty huge for a guy like me. I’ll look forward to my next visit.
Great people to work with. The service they provided was fast and easy. Looking forward to a long relationship with Mercedes of Manchester to help my company keep growing
They always greeted me and treated me with respect. Everyone was professional and isss never pressured to purchase a car
Good selection of vehicles. Very professional and friendly personnel. Chris Thibodeau was very knowledgeable. He was able to address all my questions and concerns.
Excellent service by the customer service and those that did the actual auto service on my Mercedes ! Thank you!
Excellent service. Smiling people, eager to help. I’ve found them friendly with quick service
Samantha is so very knowledgeable and professional. Top notch experience! Will be back soon for scheduled maintenance.
This was an exceptional service experience . I was greeted immediately and Samantha my service advisor was very attentive and helpful thru the whole process. The car was returned to us looking brand new! Great job by everyone.
Great service advisor Jon! Arranged to get all work done much faster than quote. Waiting room is fantastic.
Seamless experience. It was an absolute pleasure dealing with the staff. Keep up the good work!!
Great service and courteous representative. Appreciate the upfront information and on time service of the car.
First class service from the time you drive in to the time you drive out. Service rep. Jenny-Lynn, personable, professional, kept me informed.
Professional and cordial service and communications revived by Dawn in service. I have scheduled A B service next month. Excellent Service!!
100% customer service oriented. Best in class. Highly responsive and great communication. Price matches for tires, etc.
Nice place to buy a car. No high pressure sales tactics. Also they didn’t try to sell me a bunch of stuff that I didn’t want or need.
Great service. Jenny was extremely helpful and kept in close communication throughout the service process
Service department advisors are all excellent however , a couple of their techs lack integrity and customer service skills. If you like to leave your vehicle and be stressed out about who will take it for a joy ride or even drop it off for several days on a recall and not get the work done , then this is the place for you. Service manager in non existent like dinosaurs as well. Don’t waste your time.
Knowledgeable, professional and courteous staff. Samantha was a wealth of detail and calm. Plus, the availability of a private and quiet waiting area was appreciated.
Excellent communication and fast service. What more could anyone ask for. The waiting room was also very nice and stocked w coffee and snacks
Excellent service! Customer comes first. Very accommodating. Best dealership worked with in my 55 years driving. The people make it happen. Service, starting with the manager down to those jockeying cars are committed, courteous, and make the customer feel important.
Dawn at service was so nice and helpful. The experience was so easy and stress less
Great service department! Sales/Finance not so much. If was consistent between the two be 5 stars. Otherwise no issues.
Dawn Knapp in service Is truly the BEST! The service she provides is top notch. The best experience you will ever get .
It’s always a pleasure to have my Sprinter van serviced at MB of Manchester. Every element of the experience was professional and customer focused. I felt that the price was more than reasonable and the work completed was stellar.
Great place to service your vehicle, friendly and efficient! Scheduling, Drop Off and Pick Up were a breeze!
First try at using this dealership. It was over an hour from home. So pleased that all the defects were dealt with in the same day following the inspection. Thank you.
Very fast and efficient work and very nice Staff that helped us with iur State inspection today.
We were looking for a specific G63 and had our name with three Mercedes dealerships. Patrick was the only salesman that actually listened to what we wanted and found exactly that. He was very professional and accommodating. He helped make the purchase run smooth. I highly recommend this dealership and above all, Patrick as a salesman.
The dealership was extremely professional and easy to work with. We had specific things we wanted and they made it all happen. Extremely open and honest.
Efficient, on time and thorough. Easy access right off the highway . Courteous helpful staff , no surprises.
Great service and very pleasant customer lounge. Complete knowledge of my vehicle and customer needs.
Staff were very courteous and prompt. Via the express check-in I was quickly able to drop off my car and enjoyed the very nice loaner vehicle!
Fast and courteous service. Price conscious and friendly. Good work, thorough and polite. Very enjoyable.
Great service and worked with me to get me in a vehicle with the payment I wanted. Also, gave me a fair deal on my trade in. Kara and Nick were very professional
Service writer was great, went above and beyond expectation, called me half an hour before my car was going to be ready and had it washed
Very professional and very thorough. Mike Smith in service is outstanding. The delivery of the vehicle was particularly outstanding… Thank you
Just had an inspection I thought 1 1/2 hours quite long to have to wait
My service writer Samantha was truly wonderful, No not only Was she wonderful to talk to made the whole experience very easy and I truly appreciate it how she explained everything. It was all wonderful experience.
Wrost dealer ever. Don’t wana to do service. They charge me for 1/4 gallon use of gas, unbelievable. So cheap. Don’t have customer respect n moral.
This dealership is always pleasant to visit. Staff is wonderful and helpful. The waiting room is comfortable with plenty of snacks and drinks provided. The entire place is immaculately clean.
Great service from Samantha Tringale, our service was quick and efficient! We loved our experience
Great experience for my service appointment. The car was ready on time and all requested services were performed. Thanks to Dawn for her suggestions.
Quick and professional. And the dealer loaner car is a major factor in the over ease of the experience. The personnel are always polite and helpful.
Michael S. was great! I was seen in a timely manner and my tire change was easy (ran over a nail).
Great communication. Jenny (my service advisor) was very courteous and kept me very well informed during the process.
I want to express my appreciation for the service I received via Samantha Tringale service coordinator at Manchester Benz. I am totally in my comfort zone working with her. Her understanding of my C300 is remarkable. But beyond that I believe in her. I believe in her integrity. I know that whatever she recommends is exactly what my car needs. Thank you Sam, Bob
Work was done in a reasonable amount of time. The service writer Jon explained the work clearly and managed to save me a few bucks over the quoted price.
Professional and helpful services. Quite happy with the purchase I made. No hidden negative issues
An enjoyable and frictionless auto buying experience. Cavan worked hard to find us the vehicle we wanted and kept us informed every step of the way until we took delivery. His introduction to all the new features was very helpful and we drove away feeling very satisfied. Great people to work with.
Good experience. I was a little nervous. There is a lot to learn. We bought our 2011 there and she’s running strong! They have the good stuff in service and communication. Thanks MBM
Very helpful in all ways explained everything I had to kniw about the car and was polite
They are nice, professional and organized. I like that they remind me before my appt and kept me up during the appt by text.
I had service done on my vehicle. The associate that I dealt with in service was very friendly and professional.
Samantha was fantastic in every way, arranging transportation and keeping me informed about the status of the maintenance work! Car was especially clean when picked up!
Always a pleasure going here for service. Neat, clean, courteous, and a superb waiting room (with snacks) to boot.
Was able to get on the schedule the day after i called. Fixed the blower with the day after ordering the part. Good customer service
Every employee was amazing, attentive, professional and friendly. Would rate 11 out of 10 . Absolutely happy .
The process of setting up the appointment was quick and easy. The service rep answered all my questions. The work was done faster than expected. My car was clean upon completion.
Accurate, fast, attentive are a few words to describe the service experience. The SA was able to get my car in quick and back to me
Very professional, organized, communicative and accommodating! 10/10 would recommend! Thanks for everything Mercedes of Manchester!
Top notch Treatment Samantha met me; listened & wrote down my list of why I am there; checked me in & became my go to person. Waiting area comfortable. Check out quick & easy.
Bought my sprinter there and moved out of state, but still have them service it because of the quality of service there.
My first visit was with Jenny Lynn she was right on time, efficient, professional and fair. I was pleased and I will return.
Great, quick service. Made an appointment and they got me in quickly and took care of everything I needed. Thanks!
I am not good in writing but they are so nice people and helpful with a great service.