Customer Testimonials
They were very helpful with my questions and walked me through the process. They explained the test results thoroughly and provided some recommendations.
First time and my experience was fantastic Micheal smith was great and went through everything with me. You guys are great. Shawn
Mike the service manager was fantastic! The mechanic took very good care of my car!
Always a good experience. I would highly recommend this dealership if I always had good experiences
We called for a appointment and had it for our time.They did every thing we asked plus gave us additional information . Great place !! Mk
Excellent Sprinter service department. Jon is awesome at explaining services needed. The dealership was able to provide us with a ride home. Excellent waiting room.
Great service department. The service advisors are courteous, knowledgeable, and top notch. They pay attention to detail and complete customer satisfaction.
Super clean showroom, great cars and even GREATER PEOPLE! The whole process was very quick and painless, Chris T and Jeff Cate were phenomenal!
The reason I gave five star for my car service at Mercedes-Benz of Manchester . Samantha's so helpful and take good care of car ! I am very satisfied at Mercedes-Benz Of Manchester..
Very knowledge and competent. All were courteous and did a great job at keeping me informed. My car was diagnosed quickly and fixed promptly they did a great job
Jon is more than willing to help your costumers. Nice to see in the world we live in today
Always a pleasure and always superb service conveniently work with my schedule and always have a courtsey car available. They make it pretty easy. Never have had an issue.
They are very effective and the associates are always polite and courteous..service is always explained.
Micheal was very kind and courteous. I would recommend him again. Service is not inexpensive but he did deliver on schedule.
Service is the best always . They move you in and out on time and consistently
Excellent prompt service. Micheal my service advisor kept me up to date start to finish
They got the work done within the promised timeframe and had good communication to let me know how the work was progressing.
Very courteous and thorough, clean dealership. Mike and Steffany in service made the experience great.
Shawn was helpful in the search, sale and delivery of the vehicle I bought from Mercedes of Manchester. He showed great product knowledge and was also a student of what I really needed, and helped me to make the most of my purchase. Even after a previous car, I was looking at was sold, he was quick in finding a better car for me He was tenacious without being pushy and mirrored my patience in the process I also appreciate the personal touch in a day where so many dealerships have you on auto responder. Shawn was great in following ...
I worked with Mike Smith. Mike kept me informed all the way through the diagnostic process. His estimates were accurate and his explanations were helpful.
Mr. John Schiller was my service advisor he went above and beyond making sure that my experience was a good one and that my car was in perfect working order I was quite pleased
Dawn is the absolute best service advisor I ever worked with ... The techs are incredibly fast and efficient The drivers are awesome and the sales people realy know the products .
Once again Mike Cramer provided great customer service, he’s always friendly outgoing very knowledgeable and willing to help in anyway that he can. He’s definitely an asset to Mercedes-Benz of Manchester and the Mercedes-Benz Brand
Mercedes-Benz of Manchester is an outstanding dealership. I brought my recently purchased vehicle in for a state inspection, and my service advisor, Mike Smith, truly went above and beyond. The vehicle was missing the front license plate bracket, and I needed it to get the new inspection sticker. Mike immediately went to work, getting the bracket from the parts department and helping to mount the front license plate to the vehicle. His problem solving skills, coupled with his hands on customer service, was amazing! Thank you Mike, your efforts were very much appreciated.
Mercedes-Benz of Manchester is an outstanding dealership. I brought my recently purchased vehicle in for a state inspection, and my service advisor, Mike Smith, truly went above and beyond. The vehicle was missing the front license plate bracket, and I needed it to get the new inspection sticker. Mike immediately went to work, getting the bracket from the parts department and helping to mount the front license plate to the vehicle. His problem solving skills, coupled with his hands on customer service, was amazing! Thank you Mike, your efforts were very much appreciated.
Excellent service. They delivered a loaner car to my office I took the car for service. All of the issues with the car were handled professionally and to my satisfaction. This dealership is second to none.
Samantha, my service agent, was fantastic. She is very knowledgeable and goes patient. She always makes sure the job is done properly by checking with the repair technicians and she always has a loaner ready if needed or expedites the job if you wait.
My experience was a wonderful, Dawn was very professional and and very engaging and let’s not forget knowledgeable. Keep in contact with me and updated me and the progress at all time. Thank you Dawn! EddieCasado
Mercedes Benz of Manchester is 166 miles from my home. There are 55 Mercedes dealers that are closer. The quality of their repairs, concern for their customers and excellent communication is worth the trip. I would like to thank Jon the service writer for his prompt service. I would particularly like to thank Jeff and Alvin for looking after my vehicle and doing all that is necessary to get me on the road again.
Excellent service . Would recommend it to everyone. Steph Service Manager is so helpful for setting up the appointment, pick up and delivery . Thanks a lot Steph and Samantha
Tyler and Phil was extremely courteous and professional. . By far the best experience ever they gave us buying a car from a dealership. Give them a raise please.
Took my Sprinter RV in for a State Inspection, oil change and diagnosis of a noise. They diagnosed and fixed the driveshaft bearing that was causing the noise, along with completing the service and inspection. The did this on time and for a fair price. Great job, thank you!
Whenever I have my vehicle in for service Mike has been very knowledgeable and helpful with any issues I have. He is a great asset for the dealership, and Mercedes Benz brand
Very accommodating and helpful with my car A1 service! Friendly staff! Very fast processing and seamless connection! I like the cleanness of the waiting area!
Excellent service from advisor Samantha A. She understood my issues and addressed them very well. The car was properly detailed and the passenger side ac/heat switch was fixed properly.
Great cars, better people! Was in and out in no time. Very much appreciate the process and the folks executing it from start to finish.
Very efficient Service B appointment. Made appointment via the app—easy. Friendly text reminders. Check-in was quick, clean, informative and efficient. Quoted 3-hour service, but actually completed in 1 hour.
Fantastic visit. Tech went beyond the normal routine. My advisor, Michael Cramer, kept me up to date re my service via phone. Thanks to all who helped me.
Took my RV in for inspection and Jon was very helpful and got me in and with no fuss. The facilities were clean, friendly and comfortable Excellent experience!
I purchased a pre owned vehicle today from Mercedes Benz of Manchester and was completely satisfied with the whole buying process. They met every expectation I was hoping for myself to get into a newer vehicle. I would recommend this dealership to everyone. Thank you Shawn!
This dealership is outstanding for both sales and service. Have purchased multiple MB’s and always had all service done by this dealer. Extremely pleased. Highly recommend.
Great service, friendly and helpful staff. I always have been treated well, any issues are always addressed, and new tires at a great price. Will be buying my next car from them in the future.
I brought my GLC in for service B appointment, Michael was the person that I dealt with. He was welcoming and efficient, I was out of there in no time. I got a text when my car was ready I picked it up and handed a detailed list of what was done. My car was so clean it looks brand new! Pat R.
Another great transaction with Mercedes Benz in Manchester and Samantha in the service dept is THE BEST! Thank you so much again for everything ! 🙂
Mercedes of Manchester: Fantastic dealership and service as usual and Samantha in the Service dept is the best! Thank you so much again for everything !:) Steve
My experience was very good from start to finish. I am very pleased with the car I leased, a CLS 450. I’d recommend the dealership.
1st visit for service and although they found an additional problem that required my vehicle to stay until the part and repair was completed the service was great! Shout out to Adam for great service and making my experience the best possible 😊
Maybe my 5th or so purchase from them and once again just an all around great experience. Many thanks to Kara, Mike and Fred once again!:)
My car had a lot of work to be done, change tires, breaks, the 60000 miles service. It was going to take several hours so Michael Cramer lent me a car for a day like this, I didn’t have to wait. It was a very nice car, really enjoyed driving it. I really like the atmosphere at the garage shop, it is always super clean, the staff is very friendly, the waiting room is amazing.
My service was excellent Adam who took care of me was wonderful they took care of the recall and everything else that I need it was done I was very satisfied
The service department always takes good care of our cars, Never have issues with getting warranty repairs completed. Micheal always expedites service and has great communication during the process.
Coupons that are available should be presented by service rep. Forgot my best coupon of $170 and he didn’t mention it as being available. He forgot to put the coupon he did give me on the final and now I have to wait for my $75 check.
Had my car 10,000miles/annual check up. Happy with the service, car was clean inside and out. Service was prompt, I was offered inspection while in waiting room, it was done. An added service, I was not expecting. Happy with the purchase of my car and the sales rep. Jeffrey Donovan.
I am so happy that I purchased and service my car at Mercedes Benz of Manchester. I have always felt comfortable with the service department. I had a situation in which I was not able to make it to an appointment and they offered to pickup my car and leave a loaner vehicle so that I could have my car serviced in a timely manner.
Service representative Mike was terrific helpful gave me outstanding service he called me several times and explained what’s going on with my car and how he can fix it thanks 😊
Couldn't be any happier! Stephanie in service was so great to work with after purchasing a used vehicle. We found a slight flaw and she made everything right making this one of the best car buying experiences I've had. Thank you Stephanie!
I am now happy to say that I’m a proud member of the Mercedez-Benz family. I recently purchased a CPO sedan from Chris. He and the staff are very professional and helpful. It’s been over a week now and Chris continues to reach out and help me with all the great features. The service team has been a pleasure to deal with, no follow up needed, Adam’s customer focus is great! Thank you Mercedez-Benz-Manchester NH
Jon was so courteous , accommodating, and help . Alejandro has always been polite , extremely professional, and always answers any questions about my car
The dealership was well organized, and efficient. I would use the again and I would recommend them for anyone with repair needs on a Mercedes or Sprinter Truck.
MB of Manchester is always very accommodating as well as knowledgeable. They identified what type of wheels were on my RV and replaced the Tye wraps I use to make sure I don’t loose the wheel covers going over rough roads
Have my RV serviced here, and Bobby and the Sprinter crew do a great job! The dealership staff are also very helpful and professional. The facility is very clean and modern as well.
Alex was an amazing salesperson. He was cordial and did not put any pressure on me to buy a car. He was honest and fair and guided me through the entire process. The best car sales experience I have ever had!
First time in, was pleasantly surprised. Fast, friendly and knowledgeable service. Service department team made me feel welcome. Check out was also an easy process.
Easy to deal with during Covid 19 . Felt everyone was taking appropriate steps to be safe. The sales person went out of his way to make me and my wife happy. The car was delivered super clean with a full tank of gas.
Amazing service department. No games and great communication car always cleaned. Stephanie is on top of everything Got my GLE 450 in quick 5 STAR!
Very good service and my Mercedez runs like new now! I was the first in this morning! Adam let me in about 15 minutes earlier before stop opened! Also settles me down for my remote work! The whole procedure went very smoothly! Thanks a lot, Adam!
Excellent service and follow up! Adam in Service is always professional and pleasant to work with. My car runs smoothly! Thank you very much!! Best, LHS
The service team is always professional, I’m always greeted with a smile, and the work is always done right. The car is washed after service. I’m always pleased with Service.
Fantastic customer service. Michael was my service advisor and he kept me informed at each step during my schedule service visit. The entire service team is always pleasant and accommodating
Device group was great from setting the appointment to helping me change the time. The service staff was wonderful keeping me informed about when the car would be available. Mike saw I needed an inspection done called and arranged to have it done while they had my car
Good work . . . After spending $1,000, I expect my vehicle to be cleaned inside and outside. This is not the first time, you Should check your competition at IRA Lexus of Bedford, NH!
Thank you, always helpful, always follows up with a phone call to make sure we know what the process was one our service. Great job
First time in a Mercedes dealership. Kara was our salesperson. Car shopping is not a fun day out for me. She was great! She listened to what I was looking for and all of my concerns. The test drives were easy and fun. It was such an enjoyable process. Also working with Lisa for the financial services available to us helped to make our decisions easy. I Highly recommend this dealership.
I bought my first C class Mercedes about 10 years ago. Deb helped me at that time. I remembered how wonderful she was. 3 years ago I leased a GLA and again I wanted to have Deb help me through the process. Last week I leased another GLA and Deb was So awesome. Not only is Deb a wonderful sales woman, She’s a friend.
First time at this dealer. Setting up the appointment was easy and straightforward. The service representative - Adam - was terrific. Work done was thorough and efficient; and done in a timely manner.
Called to make an appointment, they got us in right away. Dropped off the van myself, took care of the paperwork very quickly and was on my way. Service was performed that same day. I returned to settled up at the cashiers office With very polite efficient service. I was heading back to Nashua, in record time.
Awesome experience at Mercedes Benz of Manchester. Alex Jaime Is the best! He is thorough, patient and very knowledgeable! Management was helpful too! Highly recommend them!
Excellent service , good customer services, Every time I’m service at Mercedes-Benz of Manchester Tony is the one take care of my sprinter very good. Thank you
Our service advisor Tony was great! We needed a repair on one of our Sprinter vans, and he jumped into action as soon as we arrived. The service department team communicated effectively every step of the way, from diagnosis to ordering parts and completion of the service. Really top-notch from start to finish.
Service was excellent very helpful car was a nice and clean they succeeded all problems with the car l really happy with all service thanks
I was shopping for a vehicle for my elderly father. I knew what he was hoping for a 4-7 year old Cadillac would fit the budget and his dream for the car to drive in his 90s I searched for a while looked at many overpriced and not in the greatest condition. Then I came across one 2 hours from home at mercedes of Manchester. I called the dealer and by chance got a wonderful sales rep named Debra. I took ride up after looking at another vehicle several hours away. I was very glad I did. They had vehicle moved ...
The service desk person-Mike Cramer was wonderful and very helpful. He was very polite and takes his job serious. I definitely give him a 10 out of 10.
Scheduled an appointment for Schedule B service, state inspection and tires, very happy with everything. Service advisor called about tire replacements and I was happy I took his advice. Complimentary wash and vacuum.
The dealership was very clean and organized. The staff were very friendly and helpful. I was extremely impressed with the service and the white glove treatment when I picked up my car. I would highly recommend it to anybody and I will be a returning customer.
Superb service. Had difficult repairs for a vintage car and they took care of everything. Solid people and knowledgeable. Fully recommend them to anyone. Excellent.
I use this dealer for my Metris service. Had to bring it in for a recall. Of course that's not a visit I prefer to make but of course that's not the dealer's fault. The recall was handled quickly and smoothly including a loaner car for overnight. They made it as easy as possible.
I always am treated well by the service department, especially Jon. He goes out of his way to make sure any issues are taken care of. It's worth the drive.
Fantastic customer care. Always so professional and helpful. Not pushy whatsoever. Nice lounge area with drinks and snacks while you wait. Would recommend without hesitation.
I went to Mercedes Benz of Manchester New Hampshire today for some basic maintenance and the sevice I received was excellent,the staff was very knowledgeable and actually went above and beyond for me. I highly recommend have your car serviced there .
Excellent service and complete satisfaction great dealership especially the help I received from there associate Kara. Would definitely recommend them to friends and family and would use them for a purchase again in the future.
Our Sales person was Karra Duffy. I bought a new 2019 GLC 300 from her earlier in the year and the experience was so exceptional that I returned later in the year for another used car on your lot. That car didn't work out, but she again worked with me and was always honest and dependable in the process. I would recommend her in the future.
We love Mercedes of Manchester. We've bought 4 cars from them of the last few years. Chris T is awesome to deal with and we recommend seeing him when you visit MB of Manchester
This is the 4th car purchased from Mercedes in Manchester. Chris Thibodeau has been great to deal with. No pressure and always working to get you the right car, not just a sale. Have referred multiple people as well, who have all been very happy with their purchase. Highly recommend! Tim F
Good follow up, quick turn around as I needed to get the van back on the road. Anthony/Tony Fennel was awesome. The Dealership and Mercedes helped with some credit dollars towards the costs. Much appreciated. John
Cavan was my sales consultant and nothing but helpful and professional! It was a very easy and pleasant experience. I would do it again, and recommend this dealership!
Chris is very resourseful in providing options to meet customer needs. Very polite...treats the customer with respect. He is truly an asset to your sales team.
Very good experience. Professional and courteous treatment. Continues to be my favorite dealer and Chris my preferred car salesman of all times! I would strongly recommend them to any of my family members and friends!!
Everything was great and handled timely. The lounge was nice and ver well stocked. My car was completed as promised and is running great. They provided an accurate estimate and came in slightly under. Great experience.
Bought used car, sales process was easy. Full disclosure of all car fax and other docs that were available. Would definitely recommend and buy again from this dealer.
It’s always a pleasure to work with Roger Traboulsy and the rest of the staff in the service department. They all do such a great job. They pick up the phone quickly and friendly and return my calls promptly.
