Customer Testimonials
The service advisor was really courteous and was able to accommodate last minute request. Service was done without any hassles.
The Sprinter staff couldn’t have been more helpful. My Sprinter was ready the next day. My Sprinter was not washed hecause MB does not have a large wash rack. MB should get one or share w another dealership.
It was a great day! Kara and Philip made my day super smooth and fast. I went in nervous and left with the car of my dreams! Thank you both!
I love this dealership. Michael my consultant was accompanying and very efficient—a pleasure to work with. My car was done on time everyone who walked by was inquiring if I needed anything.
My second experience buying from the dealership. Phil and team were so professional and guided me through the experience
Alex was great! Welcomed us and made the deal happen even when other parties were interested in the car. Super easy transaction.
Customer Service is exceptional. Treat customers and their vehicle with great care. Itbis a great crew.
I worked with Kurt to find a metris he was great took good care of me found the only one in the area I would recommend him to everyone
Excellent services everything done in order They clear the car after the service was done
After being contacted by the Sales Manager Bob M. and having him listen to me. I’m very pleased that they made me extremely happy! My Sales Person Alex is wondering and it was a pleasure working with him twice in a months time. We are now a Mercedes Benz family.
Professional, courteous, caring qualified dealership that fully supports me in the maintenance of my Mercedes’ vehicle I would strongly recommend them to anyone
Kara Duffy was incredibly helpful and pleasant to deal with from start to end. She made my purchase from out of state (NY) seamless! Philip Bova was also outstanding and helpful!
I love Jeff in Sales ( he sold me my car) and Michael in the Service Dept was super friendly and attentive. The staff is always friendly and more than happy to assist with whatever you may need. The communication and attentiveness they demonstrate is appreciated!
Cavan was great. He was patient while I compared a few vehicles and took the time to explain all of the features and how to use them on the vehicle I chose. The process was quick and easy. Best car buying experience I have had.
Awesome crew in service. Their team is amazing. Stephanie the service manager is second to none
Best Mercedes’ Benz dealer I’ve come across. Quick, efficient, communicative. This is all a customer needs
Top of the line customer service, great communication throughout the process, with nothing but professionalism and courtesy
Dawn Knapp and Adam in service are outstanding, competent employees at Manchester Mercedes! I drive 2 hrs. One way for their service. Thankyou to you both! Chris M.
Customer focused, friendly, respectful. Understands personal needs. Fully invested in satusfying customers needs and wants
Excellent service and attentive to customers needs during service visit. Upfront on appointment length and charges
Extremely friendly staff, ver accommodating! Jeff Donovan treated me like a friend. I truly appreciated the thoroughness and patience he had while I made my decision.
Everything I have ever done with Mercedes of Manchester has been perfect… Great staff .. great service
Friendly people, was very comfortable, very professional sale person in every corner of the house. Explained all in details about the purchase and very careful about clients.
The service was awesome! Jeff was very helpful and very nice. I will recommend my friends and family to come here and get their car
The service and timeliness of service is outstanding!!! John Schiller is very professional, going above and beyond for the customer!!!
Fast and efficient service. Treated with respect and kindness from the entire staff when servicing my vehicle.
Sales person Len and service person terrific. Bought a slightly used glc which had not adequately passed the cop check list. Problem quickly corrected but shouldn’t have happened at all
Prompt attentive service and good follow up when my car is ready. Loaner available when I need it.
They were fast and thorough. My car was vacuumed and washed when it was returned! YAY👍😊
I had an incredible experience with Kurt Baitz at Mercedes Benz of Manchester. Very responsive and kept me informed as to the build process on the vehicle.
Made my appointment and they squeezed me in. Super fast service when I got there and I was in and out.
Great service and communication. Dawn is awesome and was very friendly throughout interaction when I reached out
Told me there was nothing wrong with my car and how to reset the electrical problem myself. Great job, very happ.
Extremely helpful with the recall. Provided excellent service for several other issues with the vehicle. The estimate was helpful. All an all a good experience as always at Manchester MB.
Helpful staff who go the extra mile. Returned a book to me 70 miles away
Very friendly and helpful staff. The mechanic sent a video showing problem and explained it.
AC recharge was done for a reasonable price. Wheel sensors covered by warranty. Caps were inadvertently left off the high & low AC ports but they didn't fall out on the drive home
Amazing service at the service department! Especially from (MS) He took care of my car and provided 5 star service at every step! Very professional.
Very happy about my recent purchase at Mercedes of Manchester. Very helpfull staff. Was able to her the car the same day. No hassle at all. Would definetely recommend to friends and family!
John in Sprinter service is great always calls back and makes it easy to get my van serviced!
I had a flat tire. They got me in the same day and took great care of me! Thank you for your professionalism and helping me get back on the road!
The staff is Friendly. They offer a comfortable waiting area. Good service completed on time.
Good service Friendly people Benz service is expensive but it is only game in town
They worked with me and made this buying experience very special. They continue to work until the right deal was made.
Very friendly and professional. I also liked washing and cleaning the car. Waiting area was amazing. They are also very honest, I lost my credit card and they found it in the car and left it in my glove compartment
It was a pleasure buying our new car from Manchester Mercedes Benz. From my very first contact through delivery, the dealership, salesperson, and business manager were professional, personable, and transparent every step of the way. Not only will I return for my next purchase, but I will refer my friends to Manchester Mercedes Benz. They easily earned my business and my loyalty.
Thank you Samantha and Mr. Cramer for your kind help with my phone problem!!! Very best, Amy
As always, I am so happy I got a Mercedes and I have a dealership I trust and enjoy. Samantha very nice, ready on time, accommodating,, knowledgeable, professional and very easy to work.
When I walked into the dealership I was immediately greeted by Alejandro. He was extremely kind, helpful, and trustworthy. I wasn’t exactly sure what vehicle was going to be best for me and he guided me through and helped me choose the perfect vehicle for me and my family. I had my young daughter with me and he was sure to make sure the both of us were comfortable at all times. He was honest and upfront and ended up getting me into my brand new vehicle that very day within a couple of hours! My experience was also ...
I had a good experience from beginning to end. Staff were very attentive and help me thru all the process.
Very friendly, courteous and efficient : took my vehicle in right away and assessed the issue in a timely and professional way.
Every time I go in for service, I am treated like royalty, love this Mercedes!!! Thank you! Love my SLK!!!
Jon and the team work hard to fit us in, solve our issues, and get us back on the road.
The deal ship is well organized, customer oriented and very professional. I they have knowledgeable technician who provide great service. I have bought and had service performed by them for years because I feel they are an upstanding organization and have never let me down.
Kara was fantastic. She helped me with my first perfect Benz. I would recommend my friends to go to her.
Chris has been my salesman for several years through a couple Ownership changes and has made sure service has been consistently good. Very pleased with the level of service and love the S580!
I've been taking my vehicles to MB of Manchester for a number of years now, and they are outstanding! The work is always done right, and in a timely fashion. During my most recent visit, my service advisor Mike Smith, took the time to listen to my concerns, and then he explained to me what the next steps would be. After figuring out what the problem was, the service technician, Fred Curtin, came out and explained to me what was needed to fix the issue. I didn't have to wait very long, before the repair was done, and ...
Kurt was efficient, professional and pleasure to deal with. This was the 5th vehicle we purchased at this dealership and highly recommend them!
Samantha in service was extraordinarily helpful and attuned to my concerns concerning the 50,000 mile checkup
They were very helpful with my questions and walked me through the process. They explained the test results thoroughly and provided some recommendations.
First time and my experience was fantastic Micheal smith was great and went through everything with me. You guys are great. Shawn
Mike the service manager was fantastic! The mechanic took very good care of my car!
Always a good experience. I would highly recommend this dealership if I always had good experiences
We called for a appointment and had it for our time.They did every thing we asked plus gave us additional information . Great place !! Mk
Excellent Sprinter service department. Jon is awesome at explaining services needed. The dealership was able to provide us with a ride home. Excellent waiting room.
Great service department. The service advisors are courteous, knowledgeable, and top notch. They pay attention to detail and complete customer satisfaction.
Super clean showroom, great cars and even GREATER PEOPLE! The whole process was very quick and painless, Chris T and Jeff Cate were phenomenal!
The reason I gave five star for my car service at Mercedes-Benz of Manchester . Samantha's so helpful and take good care of car ! I am very satisfied at Mercedes-Benz Of Manchester..
Very knowledge and competent. All were courteous and did a great job at keeping me informed. My car was diagnosed quickly and fixed promptly they did a great job
Jon is more than willing to help your costumers. Nice to see in the world we live in today
Always a pleasure and always superb service conveniently work with my schedule and always have a courtsey car available. They make it pretty easy. Never have had an issue.
They are very effective and the associates are always polite and courteous..service is always explained.
Micheal was very kind and courteous. I would recommend him again. Service is not inexpensive but he did deliver on schedule.
Service is the best always . They move you in and out on time and consistently
Excellent prompt service. Micheal my service advisor kept me up to date start to finish
They got the work done within the promised timeframe and had good communication to let me know how the work was progressing.
Very courteous and thorough, clean dealership. Mike and Steffany in service made the experience great.
Shawn was helpful in the search, sale and delivery of the vehicle I bought from Mercedes of Manchester. He showed great product knowledge and was also a student of what I really needed, and helped me to make the most of my purchase. Even after a previous car, I was looking at was sold, he was quick in finding a better car for me He was tenacious without being pushy and mirrored my patience in the process I also appreciate the personal touch in a day where so many dealerships have you on auto responder. Shawn was great in following ...
I worked with Mike Smith. Mike kept me informed all the way through the diagnostic process. His estimates were accurate and his explanations were helpful.
Mr. John Schiller was my service advisor he went above and beyond making sure that my experience was a good one and that my car was in perfect working order I was quite pleased
Dawn is the absolute best service advisor I ever worked with ... The techs are incredibly fast and efficient The drivers are awesome and the sales people realy know the products .
Once again Mike Cramer provided great customer service, he’s always friendly outgoing very knowledgeable and willing to help in anyway that he can. He’s definitely an asset to Mercedes-Benz of Manchester and the Mercedes-Benz Brand
Mercedes-Benz of Manchester is an outstanding dealership. I brought my recently purchased vehicle in for a state inspection, and my service advisor, Mike Smith, truly went above and beyond. The vehicle was missing the front license plate bracket, and I needed it to get the new inspection sticker. Mike immediately went to work, getting the bracket from the parts department and helping to mount the front license plate to the vehicle. His problem solving skills, coupled with his hands on customer service, was amazing! Thank you Mike, your efforts were very much appreciated.
Mercedes-Benz of Manchester is an outstanding dealership. I brought my recently purchased vehicle in for a state inspection, and my service advisor, Mike Smith, truly went above and beyond. The vehicle was missing the front license plate bracket, and I needed it to get the new inspection sticker. Mike immediately went to work, getting the bracket from the parts department and helping to mount the front license plate to the vehicle. His problem solving skills, coupled with his hands on customer service, was amazing! Thank you Mike, your efforts were very much appreciated.
Excellent service. They delivered a loaner car to my office I took the car for service. All of the issues with the car were handled professionally and to my satisfaction. This dealership is second to none.
Samantha, my service agent, was fantastic. She is very knowledgeable and goes patient. She always makes sure the job is done properly by checking with the repair technicians and she always has a loaner ready if needed or expedites the job if you wait.
My experience was a wonderful, Dawn was very professional and and very engaging and let’s not forget knowledgeable. Keep in contact with me and updated me and the progress at all time. Thank you Dawn! EddieCasado
Mercedes Benz of Manchester is 166 miles from my home. There are 55 Mercedes dealers that are closer. The quality of their repairs, concern for their customers and excellent communication is worth the trip. I would like to thank Jon the service writer for his prompt service. I would particularly like to thank Jeff and Alvin for looking after my vehicle and doing all that is necessary to get me on the road again.
Excellent service . Would recommend it to everyone. Steph Service Manager is so helpful for setting up the appointment, pick up and delivery . Thanks a lot Steph and Samantha
Tyler and Phil was extremely courteous and professional. . By far the best experience ever they gave us buying a car from a dealership. Give them a raise please.
Took my Sprinter RV in for a State Inspection, oil change and diagnosis of a noise. They diagnosed and fixed the driveshaft bearing that was causing the noise, along with completing the service and inspection. The did this on time and for a fair price. Great job, thank you!
Whenever I have my vehicle in for service Mike has been very knowledgeable and helpful with any issues I have. He is a great asset for the dealership, and Mercedes Benz brand
Very accommodating and helpful with my car A1 service! Friendly staff! Very fast processing and seamless connection! I like the cleanness of the waiting area!
Excellent service from advisor Samantha A. She understood my issues and addressed them very well. The car was properly detailed and the passenger side ac/heat switch was fixed properly.
Fantastic visit. Tech went beyond the normal routine. My advisor, Michael Cramer, kept me up to date re my service via phone. Thanks to all who helped me.
I purchased a pre owned vehicle today from Mercedes Benz of Manchester and was completely satisfied with the whole buying process. They met every expectation I was hoping for myself to get into a newer vehicle. I would recommend this dealership to everyone. Thank you Shawn!
This dealership is outstanding for both sales and service. Have purchased multiple MB’s and always had all service done by this dealer. Extremely pleased. Highly recommend.
Great service, friendly and helpful staff. I always have been treated well, any issues are always addressed, and new tires at a great price. Will be buying my next car from them in the future.
I brought my GLC in for service B appointment, Michael was the person that I dealt with. He was welcoming and efficient, I was out of there in no time. I got a text when my car was ready I picked it up and handed a detailed list of what was done. My car was so clean it looks brand new! Pat R.
Another great transaction with Mercedes Benz in Manchester and Samantha in the service dept is THE BEST! Thank you so much again for everything ! 🙂