Customer Testimonials
My wife and I had a great experience dealing with Brittany, Steve and Phil. Brittany was great to deal with.
Being a first time Mercedes owner was a very smooth process! From the minute I met my sales woman, then the finance man and finally walking out the door with a brand new car; I felt like I became part of their family! It was a wonderful experience and I highly recommend this location to anyone who wants a Mercedes!
Kara Duffy did a great job getting us through the process from choosing a car through seeing us off with our new car. Thank you Kara
We had bought from them before and again they came through with a great buying experience
Kara is AMAZING and I waited 20 years to buy another car because I don't like aggressive sales people and bad sales tactics. I am super happy with her an the service.
I was in the car business for 45 years and have owned 6 S Classes. I've had dealing with almost every dealership in town. I brought my car in for a warranty issue. They changed some parts in the front end, and said you're all set. Not only did not fix the original issue, they created a new vibration in the front end on the highway. It's been there for over 10 months of the last 12 months. With no end in sight, it just sits with nothing being done. One excuse after another.
They are either unable or unwilling to ... Read More DealerRater - Apr 1, 2026
All the employees tried to do the best to satisfy what you need or afford
We had a wonderful salesman in Patrick Gallo. He helped us through the whole process and we got the car we wanted.
Customer service was exceptional. Seamless delivery process. Love my new Mercedes! Highly recommend this dealership.
Honestly the worst dealership experience overall I’ve had out of dozens. Let me make it clear that the sales department was a 10/10, absolutely zero issues, & honestly probably the best or close to the best sales experience I’ve had. Sad that the horrific service and financial departments completely ruin it. Whether it be the gap insurance scam that you can just add onto ur current insurance for cheaper in a year that Mercedes financial wants to charge monthly for, or the passive aggressiveness and just overall rude demeanor and making you feel stupid for not buying into their ... Read More DealerRater - Mar 30, 2026
I would and have recommended the dealership, but it would absolutely recommend Hazim Mehmedovic he did an outstanding job .
What a wonderful group to work with! They opened doors, took the time to listen to my daughter and I would not hesitate to recommend this dealership to everyone I meet.
I had the pleasure of working with Sani who was extremely patient and supportive in the process of leading me to my dream car! If I’m being honest, I appreciate the top tier service I received from each person working at this location! I would definitely work with them again in the future!
Excellent sales crew. Excellent response to customer inquirements. When you call, they answer. So far i think i’ve bought five cars from Mercedes of Manchester.
Cavan was so helpful and informative! He helped me so much in my decision making process, explained all of the details of the car and showed me all the feature which was amazing since I’ve never had a Mercedes before! The paperwork was quick and easy and I was so glad we got to work with him!
I purchased a GLE450 and cannot be more pleased with the car OR the buying process with the dealership! From my first contact with them, there were clear communications, friendly connections and very quick responses to any and all of my questions. I felt that they listened to my needs, worked diligently to find the correct vehicle for me, and the follow through after making my decision was excellent. So from walking in the door of the dealership to the moment I drove away in my beautiful new Mercedes-Benz, there was nothing but attention to my needs and providing the ... Read More DealerRater - Feb 6, 2026
I had an extremely disappointing and concerning experience buying a GLA from Mercedes-Benz of Manchester.
I purchased the car on 1/12 and was told it had been fully serviced (oil, and filter, air filter, battery, tires), would be state inspected, detailed, and delivered with a full tank of gas.
When I picked it up on 1/14, the gas tank was empty, the interior wasn't detailed, and the windshield was chipped. I also suspected the brakes and wipers were not good. I started to wonder about it actually being inspected. I was told the crack/chip and a full tank of glass ... Read More DealerRater - Jan 27, 2026
Jay and Steve were great to work with! Everyone was professional and friendly and worked with me to get a deal done.
Very pleasant experience,great sales team, traveled for this vehicle condition video showed no surprises very clean at pick up,helped pairing devices explaining options etc
Kara was amazing. She jumped through hoops to set my new car up with my ancient phone. She helped me narrow down the car that best suited my needs. Also, very patient with me and my lack of tech skills. Very pleased.
Haz was the salesperson I worked with to find the perfect vehicle for me. He was friendly and fun to chat with during the process. It made the whole car buying process much less stressful!
Mercedes-Benz of Manchester was a breath of fresh air. Friendly greeting upon arrival, with fast and efficient service. Dealership was clean and all staff was approachable and knowledgeable. Quick purchasing process, finance department was easy to work with, handled everything with insurance as well as registration; seamless process. Highly Recommend!
We received excellent care. Kevin, our sales rep was very helpful and informative. I recv a following’s call as well
The Sales staff was amazing , quick to accommodate answer all my questions I felt comfortable. I never felt pressured and it was a great experience and I'm over the moon happy with my new car.!
If you want to get the Mercedes of your dreams, this is the best dealer to do it. Thank you Sani and Stiven for your great help; I will always be grateful for your excellent service.
Very Quick very simple! Very nice! Second vehicale , from them , would buy a third if needed another vehicle!
Competitive pricing, knowledge staff, overall exceptional professionalism. Repeat business because of staff and inventory. FIFTEEN WORDS WRITTEN
Overall it was a good experience. Wait time was FAR less than other dealerships we’ve dealt with. Low pressure. Definitely not good about negotiating but prices on used cars are pretty much in line with other dealerships.
This was by far the best car sale experience I have ever had. Chris knew exactly my expectations and he made everything work out the way I hoped for!! I am beyond grateful for such an amazing opportunity! The sale was fast and all of my questions were answered. I will be recommending this dealership to anyone who is looking for such a wonderful experience!!!
Dealership is clean and has several people available to help out with test drives and knowledge of the product line.
Cavan was very knowledgeable m, patient with our many questions! He was just was a pleasure to work with!
It was a good experience to buy my first Mercedes car. The salesman was excellent and the deal was
Excellent service. I am very happy with my new car and will recommend this dealership to my friends.
The folks at Manchester MB were extremely helpful, kind, and very informative for my buying process of my GLA250
I just wanted to share how wonderful my experience was with Patrick at Mercedes. He was incredibly professional, so kind, and unbelievably patient throughout the entire process. He took the time to answer all of my questions without ever making me feel rushed or pressured. His calm and courteous demeanor made the experience truly enjoyable. I couldn’t have asked for a better salesperson to work with!
From the start of our buying process everyone at the dealership was top notch professional!
Had a great time getting my new Mercedes at Mercedes-Benz of Manchester. Phil and Kara were super friendly and helpful, and they made the whole thing really easy. Love my car — I’ll definitely come back next time!
Best experience ever. The entire purchase process from start to completion was 5 stars and the communication was excellent!.
Great service and fair trade in. Spent a lot of time reviewing cars with me
Excellant selection of cars, convenient location, very friendly staff, low sales pressure, fair trade value
Jeff & Shalini welcomed me and made sure that the process was clear and smooth experience.
I had an incredible experience from beginning to end! The process was both professional and enjoyable. A big thank you to Jason for helping me find my dream car! From the moment me and my husband walked in, we felt welcomed and valued as a customer. Jason took the time to understand my needs and preferences, guiding me through various options without any pressure.
Service Tech assisted with software issues. Greatly appreciated. Vehicle completed on time. And washed. Thank
I had an excellent buying experience at MB Manchester. Chris, who assisted me with my purchase, was extremely patient and thoroughly explained everything. I would highly recommend the dealership if someone is considering a Mercedes.
Jeff and Philip were very forthright and direct in their negotiations with me. Everyone I dealt with was friendly and worked expeditiously. I will continue to give MB Manchester my business despite living in Portsmouth. As opposed to my local dealer, MB Manchester made me feel like a valued customer!
No problems were encountered. Bought a car, a blue car for my wife, she likes it.
The dealership itself is a beautiful facility, but as in the way of personnel is another story. The personnel were pleasant and welcoming but not always honest .
My deal to purchase a vehicle was all settled prior to making the trip to the dealership. Upon my arrival, things had changed with the price . So I had to set them straight on that . They then proceeded to tell me things that were not truthful so I had to correct them on that.
Once I cut through all the xx, they proceeded to delay the transaction I believe just because they were ... Read More DealerRater - Apr 2, 2025
They have extensive knowledge of the product. Sales team is friendly, kind, knowledgeable,and professional.
Jeff and the staff were great,knew the direction we wanted and came up aces!
Chris Thibodeau is an amazing person to work with - prompt, nice, respectful and thorough. Would highly recommend
We love our experience with Mercedes-Benz of Manchester. Kara made the process fun and fuzz free and we never felt that we are forced or pressured to close a deal in a hurry. She helped us find a car that ticks most of the features we are looking for. Overall, I enjoyed my experience with Kara and with the MB of Manchester!
I purchased my car I drove 2.5 hrs the process was easy. The salesperson was accommodating. Staff was friendly.
My experience was outstanding from start to finish. The dealership itself is sleek and modern with welcoming atmosphere that made me feel comfortable. The sales team was incredibly knowledgeable and helpful. They listen carefully to my needs and guided me through the options with patience and expertise I never felt rushed, They truly went above and beyond to ensure I was happy with my decision. I was especially impressed with their transparent communication, keeping me updated every step of the way the quality of service was exceptional, and I could tell the customer satisfaction is a top priority for them. ... Read More DealerRater - Mar 17, 2025
Professional, Friendly, Respectful, caring and Fast Service. The best in New England I will be back for sure.
Whole process of buying a car was pleasant, quick, open, and consumer focused. Everyone was professional and straightforward without any pressure or price games.
Excellent! This is my 4 or 5th Mercedes! Have always dealt with Chris Thibodeau. I would recommend him to anyone, he’s very helpful and knowledgeable about the car also, very friendly!!
Chris Thibodeau and Phill Bolova We’re great to deal with… I would highly recommend this dealership and specifically the sales person & sales manager
Chris T is the best sales person I've worked with, i truly appreciate the dedication and professionalism.
Had a great experience at Mercedes of Manchester. Jeff Donovan was a pleasure to work with and I enjoyed his honesty. He saved us all a lot of time from the typical haggling. Our experience was much better than all the other dealers we visited on our journey for a new SUV. Love the new GLE 350!
Great establishment, friendly and helpful. Clean and easy tongetje too as well. Absolutely recommend this dealership
Positive experience. Kara was easy to work with. Paperwork and trade were efficient and thorough.
My husband and I went into the Manchester NH dealership to downsize from our previous Mercedes. We were happy to see our salesman Chris again. Chris was friendly, knowledgeable and super easy going! We drove away in our new Mercedes with smiles on our faces. We will be back! Thanks so much Chris!
Great experience overall. Cavan was great to work with. I will definitely return in the future to do business again
This is the best dealer we met during the time we are looking for the new car, Thanks~
Kara Duffy did a great job. She was very informative and made the entire process easy.
Eager to help. Very helpful and make themselves available. Available on weekends as well which is convenient.
Samantha as always is first rate in communication and customer service! 💯 all the time and amazing!
Great experience, from the minute we walked in the door. The staff were all great to work with and made the purchase easy.
Always a great experience having my car serviced at Mercedes Benz of Manchester. My service advisor, Samantha keeps me updated and makes everything very easy!
Great customer car, and promptness, very well articulated and had attention to detail. Would recommend anyday
The service team is excellent. They answer all questions and always complete the work needed.
Went in for service easy in ,good loaner car , Easy out. Very friendly to work with. Would recommend
Not too impressed with the communications from the service department or my service advisor. This was my first visit to service here. By not impressed I mean the lack of communications. 0. Nada. Zilch, unless you want to consider automated texts a form of communication that lack content. I had to reach out for status. Although my issue was resolved so I cannot blame the technicians for this review, I do blame the service advisor and how long it took
Very helpful and kind and understanding on not knowing which vehicle I wanted to take at the end it all worked out And I ended up doing a lease instead of financing.
Best service of any dealership, and that’s not just Mercedes-Benz! Michael Smith couldn’t have been better to deal with. He was not only professional and efficient, but he was extremely personable and accommodating.
Well they kept me in the loop on what was going on with my vehicle kept me updated. And also let me know what needed to be addressed. And I loved the loner car. 2024 C43. Nice.
Samantha - my Service Advisor was courteous and efficient in answering my Q and getting a loaner. The service techs sent me a video of their inspection of the tires and undercarriage which was helpful.
Car was ready to test drive as soon as I arrived, and the buying process was straight forward and simple.
Had a great experience at this dealership. We live 2 1/2 hours away from a Mercedes dealership so it’s a commitment to service our Sprinter. They understood my situation and did a great job expediting my B Service to get me back on the road to my family before the weekend rush hour began. The staff was incredibly friendly and the waiting room was chalked full of good coffee and snacks- pretty huge for a guy like me. I’ll look forward to my next visit.
Great people to work with. The service they provided was fast and easy. Looking forward to a long relationship with Mercedes of Manchester to help my company keep growing
They always greeted me and treated me with respect. Everyone was professional and isss never pressured to purchase a car
Good selection of vehicles. Very professional and friendly personnel. Chris Thibodeau was very knowledgeable. He was able to address all my questions and concerns.
Excellent service by the customer service and those that did the actual auto service on my Mercedes ! Thank you!
Excellent service. Smiling people, eager to help. I’ve found them friendly with quick service
Samantha is so very knowledgeable and professional. Top notch experience! Will be back soon for scheduled maintenance.
This was an exceptional service experience . I was greeted immediately and Samantha my service advisor was very attentive and helpful thru the whole process. The car was returned to us looking brand new! Great job by everyone.
Great service advisor Jon! Arranged to get all work done much faster than quote. Waiting room is fantastic.
Seamless experience. It was an absolute pleasure dealing with the staff. Keep up the good work!!
Great service and courteous representative. Appreciate the upfront information and on time service of the car.
First class service from the time you drive in to the time you drive out. Service rep. Jenny-Lynn, personable, professional, kept me informed.
Professional and cordial service and communications revived by Dawn in service. I have scheduled A B service next month. Excellent Service!!
100% customer service oriented. Best in class. Highly responsive and great communication. Price matches for tires, etc.
Nice place to buy a car. No high pressure sales tactics. Also they didn’t try to sell me a bunch of stuff that I didn’t want or need.
Great service. Jenny was extremely helpful and kept in close communication throughout the service process
Service department advisors are all excellent however , a couple of their techs lack integrity and customer service skills. If you like to leave your vehicle and be stressed out about who will take it for a joy ride or even drop it off for several days on a recall and not get the work done , then this is the place for you. Service manager in non existent like dinosaurs as well. Don’t waste your time.
Knowledgeable, professional and courteous staff. Samantha was a wealth of detail and calm. Plus, the availability of a private and quiet waiting area was appreciated.
Excellent communication and fast service. What more could anyone ask for. The waiting room was also very nice and stocked w coffee and snacks
Excellent service! Customer comes first. Very accommodating. Best dealership worked with in my 55 years driving. The people make it happen. Service, starting with the manager down to those jockeying cars are committed, courteous, and make the customer feel important.
Dawn at service was so nice and helpful. The experience was so easy and stress less
Great service department! Sales/Finance not so much. If was consistent between the two be 5 stars. Otherwise no issues.
