Customer Testimonials
Jon Schiller handles my Sprinter and always treats me right! They have a good system for making appointments and getting the service completed in a prompt manner.
Brand new to MB of Manchester, they were professional, took care of the service and happily cleaned my car inside and out! They make waiting for your car a pleasure…..
This was the best car buying experience we have ever had. The salesman Patrick Gallo was extremely knowledgeable about the products he was selling, and very professional. We will definitely use this dealership in the future. Thank you again Patrick. Stan & Kate Andrewski
I was taken care of by Mr Smith. Mr Smith was attentive, professional and courteous. He provided me with detailed information about the service I was about to receive. When he looked at my pertinent demographic information, he offered me State inspection and provided me with cost information. He made me feel like a person and not like another one as is usually the case in auto dealerships, but at the same time gave clear and accurate information about what to expect.All in all Mr Smith is the best example of customer service at its best.
Great service, only slowed down by some backordered needed parts. John always takes great care
My Sprinter needed a lot of work they found all the problems got back running as good as new.
Great experience, no issues, on time, and with great communications. Would recommend this service center.
The Manchester NH Mercedes-Benz service department always exceeds my expectations when it comes to customer satisfaction. The process and systems in place should be recognized as some of the best in the business.
To all the crew at Mercedes of Manchester, thank you, for your professionalism and great service! My good friend Len, walk me through my new vehicle completely. I have purchased in 2008 a GL 550. That was awesome. My new vehicle is absolutely fantastic and a beautiful vehicle. Once again, thank you, I will recommend your dealerships to everybody that I know what a great experience it was. Thanks, Len. Mercedes-Benz manufactures an experience of driving the highest quality vehicle manufacturer today. Stay well, and be safe, Robert J Hughes.
Recent car purchase worked out well. Vehicle information was provided. Thought entire transaction went smoothly. Will consider for next vehicle purchase.
We were traveling from California and had some engine issues with our 2021 Sprinter Van. The Manchester dealership’s service department was able to get us in the day after I called which was a huge relief. Not being from the area, I waited while the issue was diagnosed and fixed. The customer lounge was very comfortable, complete with complimentary hot and cold beverages and snacks. The Wi-Fi allowed me to work while I waited. I received regular updates and was extremely happy with the service and experience. I felt welcomed and appreciated by all the employees. I highly recommend doing ...
the service was excellent and the report they sent me was very impressive thank you very much.
The service department is top notch. The communication was good as thy kept us informed of progress on a complicated repair.
Likes the fact that the technician sent a video explaing what he saw and did. He also let me know the car was ready.
The service was excellent and any confusion that was encountered was handled correctly. Price was as expected.
Excellent staff from sales to service bought my Mercedes there and service it there could no be happier
Professional and efficient. Corrected an issue with my 2020 Sprinter 3500XD diesel exhaust filter. I would highly recommend.
Everyone I dealt with was very helpful I enjoyed my experience very much thanks Manchester MB !
Very professional and pleasant staffs, can’t asked for more. My car was fixed and I was informed every day about the status
Very professional and knowledgeable about the vehicle I purchased. Did not feel pressured. Helpful with financing. Salesperson prompt and responsive.
White glove but personal authentic service with maximum attention to details been a Customer for several years but you always feel they’re pushing themselves to make you feel welcome
Dawn is awesome as usual ...she takes care of me every time!: Thanks Dawn for being you.
The service for 4 new tires was great. Although the car was not ready when promised, I was provided a loaner till the next day. Service the fleeing day was very good.
Everyone is so nice and helpful! Michael and Dawn, among many others, go above and beyond with their services—super efficient and fast for a busy woman like myself. Overall great services and highly recommend!
The service and courtesy were top notch. It was hands and away the best Mercedes dealership I have ever been to. Will consider coming back for service, even though we have a closer dealer.
My experience with this dealership has been limited exclusively to the service department. My experience has been great and this is due to Mike Smith handling my account. Mikes attention to details and customer service are above and beyond. I’ll continue to come back to Mercedes of Manchester because of Mike smiths commitment to taking care of his customers.
Takes every effort to ensure customer satisfaction. I think they really care to find out customer’s needs and to cater to them. This was the second car buying experience with the group. Both have been fantastic.
Service manager Mike Smith does a great job explaining the procedures and reasons for the job being done.
They were absolutely wonderful! Our RV needed repairs and they fixed it right away!Bob and Jon and staff were so helpful and really caring. I’d highly recommend their dealership.
The experience from the introduction to Cauvin the salesman was a warm pleasant and appreciated
Service was very prompt and they did everything that was asked of them. Had a full detail, excellent! Recommend very highly.
Very convenient Saturday hours, easy scheduling, promtly checked in/checked out. Air conditioning noise fixed.
I always receive great service from the Mercedes Benz dealership in Manchester, NH. They got my car in immediately, and promptly informed me of the issue. I was given service options, and my car car was returned clean from the car wash.
Brought in my 1998 MB SLK 230. Purchased from previous dealer 25 years ago. 1st time serviced with this dealer. Very satisfied overall with service and personnel. Will return when needed.
Very patient sales team. Not pushy. Knowledgeable about their products and worked to accommodate our needs
Excellent service by warm friendly professionals from start to finish. I highly recommend them as the Best
Alejandro Jaime was an excellent sales rep and took excellent care of us. The transaction was low pressure and easy to execute. Highly recommend !
Very professional, not pushy like most dealers are as soon you walk they on you this place you let browse around see what you like and just let them know. Straight business.
Professional service and timely delivery. On top of that a car wash and interior vacuum. What more could you ask?
Merdeces - Benz of Manchester provides the best car and the best service! They are truly amazing!
Great and fast service. Directly to the point when serving my vehicle. They gave me a ride in a nice Mercedes!
Everything went as planned, it took longer than I expected, but other than the time, everybody was pleasant and prompt and courteous
In and out done well on top of what my and my car’s needs are
Easy in- easy out and happy with the service and know that they stay on top of what I need
They have the best team, I was taken good care of. They are the best
Always a pleasant experience at this service department with very professional and expedient service technicians
Chris at Mercedes in Manchester was fantastic!! He went over how everything works inside the car and out!! Would definitely refer him and the dealership to anyone!!
Very attentive, nice waiting area, low pressure explanation of options to service my vehicle, excellent overall experience.
Professional team who wanted to make an equitable deal for both parties, thank you very much. Dave
Patrick Gallo was an outstanding sales rep. Highly recommend this dealership. I was able to come to a quick agreement with the sales manager as well.
Courteous, helpful, very quick and understanding. Completed a job for less than it costs to enter another dealership. Definitely our new place for service.
Nice smooth check in and check out Thank you video was neat touch awesome people
Service agent was very professional, knowledgeable and nice. Waiting room was comfy. Cashier was very friendly.
Cavan made my experience of buying my first Mercedes Benz vehicle enjoyable and stress free.
Everyone was very helpful. I was traveling a long way and they made sure everything was ready.
Very patient and low pressure sales team. Willing to work with the customer and make sure that the model and equipment are what the customer wants.
Kara is the best! Bought my second Mercedes from her, she is so knowledgeable and patient. She always makes me feel so comfortable and safe with making the right decision!
Helpful and friendly. Completed the work they recommended in the anticipated time frame. Appreciate attention to my vehicle.
Start to finish my service was fantastic! How refreshing to work with an organization that makes you feel valued.
Service writer , Mike Cramer , took all my information quickly and accurately. I explained the reason I was there and was asked to wait in the customer lounge. I was informed during the service so I understood what was going on , not left in the blind . Work was done in a timely matter. Most Mercedes dealers I used in the past were not as customer oriented. This was a great experience . As an extra surprise we were offered pizza while we waited in addition to all the snacks that were already available.
I encountered the friendliest and most helpful people in the service department . Also very efficient.
Hi level of service from our salesman. Very professional and on top of all things
Excellent service. Took their time and even went on a test ride with me to try and figure out a sound. Thanks!
Everyone at MB of Manchester are very accommodating and very thorough . There are not many businesses like them now. I would give them a ten
The service department is always on the ball. Stephanie King I have known from service consultant to manager. Jenny Lynn and Mike in service always keep me informed during the service.
Very attentive to the problem expressed this issue I was having with my car and timely resolution
Had mechanical failure with our Sprinter RV on trip, Jon and crew had us back on the road in a day an half. Price was fair Many Thanks
Extremely accommodating. The Sprinter team got me in for an appointment within a week where the dealer in Maine where I live couldn’t for at least 2 months. Manchester Mercedes approximated my wait time exactly and were able to do several recall repairs as well as replace my O2 sensor in an extremely reasonable time. The waiting room is comfortable and staff very friendly. I’ll be bringing my business there in the future for sure!
John was great he kept me in the loop on the progress of my vehicle. I will be buying another one here soon great place
The representative was very efficient & professional. He kept me informed through the process and that made my life easier! I would highly recommend them for your maintenance & repair needs.
Easy to schedule appointment, service rep was courteous and professional, estimate of required work was clear, good follow up explaining additional necessary work.
Service is very good with one exception. Hard to reach an advisor . Extremely long wait times on hold. Or no car back when leaving a message. No response to texts either.
Customer service is great. Nice comfortable waiting area supplied with drinks and snacks. Very clean and well maintained. A+
Jenny in Service Department was very helpful in explaining to me about the NH requirements to have a car inspected, she then proceeded to make sure our inspection was properly done . Thank you Jenny
I always take my car here for service, all the people in service department are super friendly and very helpful. Will definitely buy next car here
Deeply appreciate the timeleness in the scheduling of my appointment. From the initial contact with Sprinter Service advisor Jon Schiller to my appointment was less than 1 week. Everything scheduled was explained in detail, and the vehicle was returned on time. Facility cleanliness, employee professionalism is all 5 Star!
Professional and friendly. Can’t remember everyone’s name. But every single person I came in contact with was awesome
I always find the people friendly and professional! The service is prompt and timely! My only complaint is cost related. The rates are high and the estimates very high. The work is good but when I check the prices elsewhere it always is significantly lower.
Very positive interaction floor representatives and sales management. Easy to deal with. Readily available to answer questions
Brought my car 2005 SL500 for battery diagnostics check, service was excellent, both gentlemen named Mike were helpful and very courteous. Both answered all my questions and showed me some features on the car I wasn’t aware of. Great dealership.
outstanding communication and service . Dawn did a great job getting both of my vehicles in and serviced as promised. The service writers are always friendly and knowledge about the product. They are the reason I use this dealership!!!! Bob Gentry
I would recommend working with Fred the sales manager! He’s really great. I’m so happy with my service here, I would highly recommend looking for your next car here
Great service. Friendly Staff. Would bring vehicle there again. They cleaned my vehicle prior to pickup!