What do customers say about the service department at Mercedes-Benz of Manchester?

Customers praise the Mercedes-Benz of Manchester service department for its courteous service advisors, its loaner cars and the care taken with their repairs. Our Google record stands at 4.6 stars across 2,251 reviews, and reviews of our service department name individual advisors.

Each answer that follows comes from what individual customers wrote, quoted in full. Those accounts show what each customer valued on one visit, and together they show where our service department is most often praised.

Keep reading below, then schedule a test drive in Manchester. Bringing your own numbers to the lot settles this faster than any spec sheet.

Do customers rate the Mercedes-Benz of Manchester service department highly?

Yes. Customers rate our service department highly, and our Google record stands at 4.6 stars across 2,251 reviews. Of those reviews, 84 in 100 are five-star.

The praise is mostly about people. In a November 2024 Google review, Aram D. wrote: “The service team at Mercedes is great. Jon and team are professional and courteous. Kept me informed of my vehicle’s status. Patient with us to pick up as we had to drive. Thank you!”

That review shows what this customer valued: a team that stayed professional, kept them informed and was patient about getting the car back. It is one visit, but it names the three things most service customers want to know before they book, which are who will help them, whether they will hear about the work and whether the day will be easy.

Which service advisors at Mercedes-Benz of Manchester do customers praise by name?

Customers do name individual advisors. In an October 2024 Google review, Steve H. wrote: “Mercedes-Benz of Manchester is absolutely the best! This is a Company that puts the safety of its customers above all else. They take care of us so well we will definitely be buying our next car from them. Dawn has been our Service Rep for years and really goes above and beyond to keep us happy, informed and running safely.”

Steve H. describes a relationship that has lasted for years, not a single visit. A customer who keeps coming back to one service rep is telling you the advisor is the reason they stay.

Another reviewer from the same month, Honey C., credited an advisor named Cody and a scheduling associate named Danielle with a visit that had no surprises or hidden costs. If you want a specific person on your service visit, the reviews suggest asking for that advisor by name when you book.

What do customers say about loaner cars at Mercedes-Benz of Manchester service?

Customers who describe loaner cars say the car was ready when they arrived. In an April 2024 Google review, Bob C. wrote: “Excellent service department. Loaner car was waiting, check in and drop off my vehicle was quick and efficient. Our service rep was very helpful in trying to obtain a warranty repair for us. Overall – it gets a ‘well done’.”

Bob C.’s review ties the loaner to the rest of the visit. The car was waiting, check-in was quick and the service rep helped with a warranty repair. For a customer planning a day around a car in the shop, that sequence is the detail that matters most.

How do customers describe service updates at Mercedes-Benz of Manchester?

Customers who praise service updates describe staff who kept them informed and kept the work moving. In a May 2025 Google review, Abi wrote: “Thank you Sterling Rose! Best experience I’ve had with any dealership service center ever! Car was finished in a quick timely manner and was always updated along the process.”

Abi’s review links two things a customer cares about: how fast the car was finished and how often they heard about it. A reviewer who was told the status at each step did not have to call to find out where the car stood.

Service appointments at Mercedes-Benz of Manchester can be booked online, in person or by phone. When you book, ask the service team how they will keep you updated during the visit, so you know what to expect before you leave your car with us.

How do customers rate the repair work at Mercedes-Benz of Manchester?

Customers describe our repair work as knowledgeable and professional. In a March 2026 Google review, Sam R. wrote: “What a great team to help with any of your Sprinter chassis needs. Always helpful and upfront. Very knowledgeable, professional, friendly and easy to work with. Thanks Jon for all the help over the last five years of motor homes I’ve sent your way!”

Sam R. is a repeat customer who has sent motor homes to us for five years. That kind of return business is hard to earn on a single job, and it shows that the work and the people doing it have held up over time.

For parts and repairs, we have a Mercedes-Benz parts center in Manchester, NH. If your repair depends on a specific part, ask the service team what they need to complete the job before you book, so the visit goes the way you expect.

What do customers say about service pricing at Mercedes-Benz of Manchester?

Customers who write about price describe what it cost compared with what they expected, and how the work was explained. In a May 2025 Google review, J G wrote: “Recently took my GLA 35 in for a minor repair and service here was outstanding from my initial call, service coordinator, technician, loaner, and repair work. Price came in much lower than I expected as they seemed to only replace what was absolutely needed. Communication around the issue was documented with photos and explained well. Positive experience taking my car here.”

J G’s review shows two things together: the price came in lower than expected, and the work was limited to what was needed and documented with photos. A customer who gets the photos and the explanation can see for themselves what was done and why.

Google ratings for the Mercedes-Benz dealers a Manchester buyer can reach

The table lists the Google rating and review count of each Mercedes-Benz dealer a Manchester buyer can reach. We are the Mercedes-Benz franchise in Manchester itself, and our Google record stands at 4.6 stars across 2,251 reviews.

Frequently asked questions

Do customers mention the waiting area at Mercedes-Benz of Manchester?

Yes. In an August 2024 Google review, Nancy B. wrote: “Very happy with the service at Manchester Mercedes Benz. Dawn my service manager was the best – she let the service department know I was waiting and my 4 hour estimated service was only 3 hours. The lounge was very nice with a large tv, snacks and drinks.” The review describes a lounge with a large TV, snacks and drinks, and a wait that ended sooner than the estimate.

How do I book a service appointment at Mercedes-Benz of Manchester?

You can book a service appointment online, in person or by phone. Choose whichever suits your schedule, and bring your car at the time you agree on.

Where can you read customer reviews of the Mercedes-Benz of Manchester service department?

You can read them on Google, where our record stands at 4.6 stars across 2,251 reviews. Reviews name individual advisors, the loaner cars and the updates customers received during their visit.

Do service reviews name specific advisors?

Yes. Steve H. credited Dawn, a service rep of several years, in an October 2024 review. Honey C. named an advisor called Cody and a scheduling associate called Danielle in the same month.

Where is the Mercedes-Benz of Manchester service department, and when is it open?

The service department sits on Gold St in Manchester, NH 03103, and its hours are Monday to Friday 7:00 AM to 5:00 PM, Saturday 7:00 AM to 4:00 PM, and closed Sunday.

Why book your service visit with Mercedes-Benz of Manchester?

We are a Mercedes-Benz dealership at 875 Gold Street in Manchester, New Hampshire, and part of Group 1 Automotive. Our Google record stands at 4.6 stars across 2,251 reviews, and customers name our advisors, loaner cars and updates when they write about their visits.

For parts, you can order online through a form, and we call when the parts arrive. We can install the parts we order, including through an “Installation?” box on the online order form. Our in-house parts, tire and collision centers cover more than one kind of repair in one place. Parts hours are Monday to Friday 7:00 AM to 5:00 PM and Saturday 7:00 AM to 4:00 PM, closed Sunday.

To start, book your service appointment online, in person or by phone, then bring your car to 875 Gold Street. Visit Mercedes-Benz of Manchester to begin.

Mercedes-Benz of Manchester answers this question against the specific vehicle in front of you rather than the model in general. Value your trade and get pre-approved online, then see us at our Manchester showroom, or call 603-792-2460.

Disclaimer: Vehicle features, specifications, pricing, options, and availability may vary based on production timelines and dealership inventory; images are for illustrative purposes only. Starting MSRP figures are national and exclude destination freight charges, tax, title, license, and dealer fees. Standard and available equipment varies by trim, configuration, and model year; confirm the specification of the individual vehicle before purchase. Maximum towing and payload ratings depend on cab, bed, drivetrain, and equipment configuration; see the vehicle’s Owner’s Manual and trailering guide for limits. Electric range and charging times vary with battery, configuration, temperature, terrain, load, and driving habits. Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Financing and pre-approval are subject to credit approval. Contact Mercedes-Benz of Manchester for complete details regarding current vehicle inventory, pricing, and equipment.