What do the one- and two-star reviews of Mercedes-Benz of Manchester say?

The one- and two-star reviews mostly raise service updates, repair bills, used-car preparation and finance explanations, and they sit against a 4.6-star Google rating across 2,261 reviews. We meet those concerns with upfront pricing, service booking online, in person or by phone, and a secure online finance application.

Keep reading below, then schedule a test drive in Manchester. Bringing your own numbers to the lot settles this faster than any spec sheet.

One- and two-star reviews of Mercedes-Benz of Manchester cover four themes

The largest pattern in the one- and two-star reviews is complaints about the service department, communication, repair quality, and transparency during sales and financing. The four topics are service communication, repair charges, used-car condition, and finance transparency. One reviewer from December 2025 said communication was essentially nonexistent unless they started the contact themselves.

How do you get service updates at Mercedes-Benz of Manchester?

If your car needs parts, you can order them online through a form, and the store calls you when they arrive. One customer who rated the store five stars described being kept informed through the whole service visit.

In a May 2025 5-star Google review, Abi wrote: “Thank you Sterling Rose! Best experience I’ve had with any dealership service center ever! Car was finished in a quick timely manner and was always updated along the process.”

How do you check a repair quote at Mercedes-Benz of Manchester?

New Hampshire law lets any customer ask a repair shop for a written estimate before work starts. The estimate must list the work to be done, an estimated price for labor and parts, and an estimated completion date (New Hampshire General Court, RSA 358-D:2).

The shop may not start the work without your written permission to proceed. Oral permission is allowed only when a written estimate or written permission is impracticable, and the shop must still tell you the items in the estimate (New Hampshire General Court, RSA 358-D:3).

Once the work is done, the final charge cannot exceed the estimate by more than 10 percent without your written consent (New Hampshire General Court, RSA 358-D:5). That gives you a firm number to check the final bill against.

What does a certified pre-owned Mercedes-Benz include at Mercedes-Benz of Manchester?

We also sell used cars, trucks and SUVs that are not only Mercedes-Benz.

To qualify for the program, a vehicle must be a model 6 years or newer with less than 75,000 miles and pass a 165+ point inspection, after which the Certified Pre-Owned Limited Warranty adds 12 months of coverage with unlimited miles (Mercedes-Benz USA, 2026).

Certified pre-owned vehicles from our store also come with 24-hour roadside assistance and trip interruption coverage. Federal rules also require a used car to carry a Buyers Guide before it is offered for sale to a consumer (eCFR, 16 CFR 455.2, 2026). That form lets you check the warranty terms on the car before you agree to buy it.

How do you review finance products at Mercedes-Benz of Manchester before signing?

Our secure online finance application lets you start financing before you come in. Financing is one part of the purchase, and the add-ons offered with it are another.

Add-ons are where a signed contract can grow past what you agreed to, so read the add-on lines before you sign. The Federal Trade Commission puts it plainly: “And if there’s an add-on you want to buy, don’t be afraid to negotiate the price. When you’re ready to sign the contract, make sure it only lists the add-ons you’ve agreed to, at the prices you were quoted.”

How do Sprinter owners book service at Mercedes-Benz of Manchester?

Service appointments can be scheduled online, in person or by phone. The store also offers service and auto repair specials.

Service is open Monday to Friday 7:00 AM to 5:00 PM, and on Saturday it runs from 7:00 AM until 4:00 PM. It is closed Sunday, at 875 Gold St, Manchester, NH 03103.

How many Google reviews does Mercedes-Benz of Manchester have?

We have 4.6 stars across 2,261 Google reviews. Of those reviews, 84 in 100 are five-star.

FAQ

What are the service hours at Mercedes-Benz of Manchester?

Service hours are Monday to Friday 7:00 AM to 5:00 PM, and on Saturday the department runs from 7:00 AM until 4:00 PM. We are closed Sunday. We are at 875 Gold St, Manchester, NH 03103, United States.

What happens to your trade-in when you buy through AcceleRide?

Through AcceleRide®, we can appraise your current vehicle for trade-in and pick it up at delivery. New and pre-owned vehicles bought online through AcceleRide® can be delivered to you.

What should you ask about add-on products before you sign finance paperwork?

Add-ons are optional products or services that cost extra, and it is fine to say no or not right now (Federal Trade Commission). The Federal Trade Commission also advises reading up on add-ons before you go to a dealer, since you may not need them or can get them later for a better price.

Where can you read Mercedes-Benz of Manchester’s Google reviews yourself?

Our reviews are Google reviews, so you can read them on Google. Search for Mercedes-Benz of Manchester there to find them.

How do you apply for financing at Mercedes-Benz of Manchester before you visit?

Start with our secure online finance application. Then come to 875 Gold St, Manchester, NH 03103, when you are ready to talk about your purchase.

Where is Mercedes-Benz of Manchester and which southern New Hampshire towns is it near?

You will find the store on Gold St in Manchester, New Hampshire, at 875 Gold St, NH 03103. Our Manchester address is the place to start for a visit.

Why Mercedes-Benz of Manchester is the local store for southern New Hampshire Mercedes-Benz buyers

We are Mercedes-Benz of Manchester, part of Group 1 Automotive, at 875 Gold St, Manchester, NH 03103. We sell new Mercedes-Benz models, including the C-Class, E-Class, S-Class, GLC, GLE and EQS SUV, along with used cars, trucks and SUVs and certified pre-owned Mercedes-Benz vehicles.

Our Google record stands at 4.6 stars across 2,261 reviews. Customers describe the people they worked with in their own words.

In a May 2026 5-star Google review, Deaconblu wrote: “Brittney was a fantastic salesperson – very professional yet had an endearing personal way of relating. Definitely no “salesman’ vibe. Negotiations were low stress and was able to come to a very fair price in both a new car and trade-in. Definitely purchasing my next car here”

In a March 2025 5-star Google review, Grace O. wrote: “We love our experience with Mercedes-Benz of Manchester. Kara made the process fun and fuzz free and we never felt that we are forced or pressured to close a deal in a hurry. She helped us find a car that ticks most of the features we are looking for. Overall, I enjoyed my experience with Kara and with the MB of Manchester!”

Browse the new and used Mercedes-Benz inventory, value your trade and arrange financing online, then finish in Manchester or buy online through AcceleRide® with delivery.

Mercedes-Benz of Manchester answers this question against the specific vehicle in front of you rather than the model in general. Value your trade and get pre-approved online, then see us at our Manchester showroom, or call 603-792-2460.

Disclaimer: Vehicle features, specifications, pricing, options, and availability may vary based on production timelines and dealership inventory; images are for illustrative purposes only. Starting MSRP figures are national and exclude destination freight charges, tax, title, license, and dealer fees. Standard and available equipment varies by trim, configuration, and model year; confirm the specification of the individual vehicle before purchase. Maximum towing and payload ratings depend on cab, bed, drivetrain, and equipment configuration; see the vehicle’s Owner’s Manual and trailering guide for limits. Electric range and charging times vary with battery, configuration, temperature, terrain, load, and driving habits. Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Financing and pre-approval are subject to credit approval. Contact Mercedes-Benz of Manchester for complete details regarding current vehicle inventory, pricing, and equipment.