What is recall work like at Mercedes-Benz of Manchester?
A recall notice from Mercedes-Benz says the car needs work, and it leaves a few questions open: what the repair costs, who does it and how the visit runs.
Keep reading below, then schedule a test drive in Manchester. Bringing your own numbers to the lot settles this faster than any spec sheet.
Is recall work at Mercedes-Benz of Manchester free?
Mercedes-Benz of Manchester is the franchise store at 875 Gold Street, and our service department is there. Our Google record is 4.6 stars across 2,251 reviews.
We are the Mercedes-Benz franchise in Manchester, so the technicians doing the repair work on Mercedes-Benz vehicles every day are the people in our service bays.
How do you find out if your Mercedes-Benz has an open recall?
Our service page says a service appointment can be scheduled online, in person or by phone, at 875 Gold Street, Manchester, NH 03103.
Booking is the step that matters once a notice arrives, because the appointment puts the car in our service department.
How do you book recall service at Mercedes-Benz of Manchester?
Book online, in person or by phone, and the service department at 875 Gold Street takes the appointment.
We advertise upfront pricing on our home page, so the price is stated before you commit to the visit. Our service page also lists service and auto repair specials for owners who want to see what else we offer.
What do the technicians at Mercedes-Benz of Manchester actually do on a recall?
Our service page describes our technicians as ASE-certified, and it says we use only genuine Mercedes-Benz parts on customer cars. The car is worked on by the people in our service department, with parts from the Mercedes-Benz parts center we run in Manchester, NH.
Parts come from a parts counter that keeps factory Mercedes-Benz OEM parts in stock. When a part is not on the shelf, we order it.
What do Mercedes-Benz of Manchester owners say about its service updates?
Owners who leave four and five star reviews single out our service advisors for keeping them informed from drop-off to pickup, and they name the advisors they worked with. 18 of our 209 most recent four- and five-star Google reviews describe service updates and communication during a repair.
One owner put it this way. In a February 2024 Google review, Ray P. wrote: “Very nice experience. First class dealership. Love the tech they use to update you on your car, super cool. Will go back for sure.”
52 of our 209 most recent four- and five-star Google reviews describe a named service advisor. Dawn is the advisor named in one of those reviews. In a July 2024 Google review, Joyce M. wrote: “Dawn the service advisor is always helpful and explains in detail results found during service visit”
Can Mercedes-Benz of Manchester give you a ride or a loaner during recall work?
A recall visit can take longer than a quick stop, so the question of how you get around matters before you book. We list complimentary loaner vehicles on our home page, and our service page lists loaner vehicles and a shuttle among our dealership amenities.
10 of our 209 most recent four- and five-star Google reviews describe loaners or getting around during a service visit. In a November 2024 Google review, Peter S. wrote: “Always had good service and excellent experience with loaners, valet. This is my second vehicle being serviced with them”
Can you get recall work done here if you bought your Mercedes-Benz elsewhere?
Mercedes-Benz of Manchester is the store at 875 Gold St, Manchester, NH 03103. A service appointment can be scheduled online, in person or by phone.
Our service department is open 7:00 AM to 5:00 PM Monday to Friday and opens at the same time on Saturday, closing at 4:00 PM, closed Sunday.
Why have Manchester owners chosen Mercedes-Benz of Manchester for service?
We are the Mercedes-Benz franchise at 875 Gold Street, in the city where our owners live. For a recall, the owner wants the maker’s own fix from our ASE-certified technicians.
The table lists the Mercedes-Benz dealers in this comparison, with the Google rating and review count each carries.
| Dealer | Google rating | Google reviews |
|---|---|---|
| Mercedes-Benz of Manchester | 4.6 stars | 2,251 |
| Smith Motor Sales of Haverhill | 4.7 stars | 1,069 |
| Mercedes-Benz of Lynnfield | 4.7 stars | 2,742 |
| Mercedes-Benz of Sudbury | 4.8 stars | 3,075 |
| Mercedes-Benz of Boston | 4.9 stars | 5,946 |
Frequently asked questions
What if the parts for my recall are not available yet?
Parts can be ordered online through a form, and we call when they arrive. Our parts center keeps factory Mercedes-Benz OEM parts in stock.
Do I need an appointment for recall work?
Book a service appointment online, in person or by phone. An appointment gives you a set time in our service department at 875 Gold Street.
Can I have other service done at the same visit as a recall?
Our service page lists oil, tire, battery and brake services, so ask about them when you book.
When is the service department open?
Our service department is open 7:00 AM to 5:00 PM Monday to Friday and opens at the same time on Saturday, closing at 4:00 PM, closed Sunday. Parts hours follow the same schedule.
Does the store install parts it orders?
Yes. We can install parts we order, including through the “Installation?” box on the online parts order form.
Where is the service department?
The service department is at 875 Gold St, Manchester, NH 03103.
How to book a recall visit with upfront pricing at Mercedes-Benz of Manchester
Manchester owners can bring a recall to our service department at 875 Gold Street.
Our Google record is 4.6 stars across 2,251 reviews, and 84 in 100 of those reviews are five-star. 28 of our 209 most recent four- and five-star Google reviews describe service updates and communication. In a May 2025 Google review, Abi wrote: “Thank you Sterling Rose! Best experience I’ve had with any dealership service center ever! Car was finished in a quick timely manner and was always updated along the process.”
You can book online, in person or by phone at 875 Gold St, Manchester, NH 03103. We use genuine Mercedes-Benz parts, advertise upfront pricing and list loaner vehicles.
Mercedes-Benz of Manchester answers this question against the specific vehicle in front of you rather than the model in general. Value your trade and get pre-approved online, then see us at our Manchester showroom, or call 603-792-2460.
Disclaimer: Vehicle features, specifications, pricing, options, and availability may vary based on production timelines and dealership inventory; images are for illustrative purposes only. Starting MSRP figures are national and exclude destination freight charges, tax, title, license, and dealer fees. Standard and available equipment varies by trim, configuration, and model year; confirm the specification of the individual vehicle before purchase. Maximum towing and payload ratings depend on cab, bed, drivetrain, and equipment configuration; see the vehicle’s Owner’s Manual and trailering guide for limits. Electric range and charging times vary with battery, configuration, temperature, terrain, load, and driving habits. Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Financing and pre-approval are subject to credit approval. Contact Mercedes-Benz of Manchester for complete details regarding current vehicle inventory, pricing, and equipment.
